How To Solve Zendesk Tickets Faster - 7 Tips For Agents
Ready to speed up your Zendesk workflow? Here are seven practical tips for Zendesk to help you resolve tickets faster and work smarter.
- Macros — Save time by using preset replies for common questions.
- Personal Views — Focus on what matters by filtering tickets by priority or assignment.
- Tags & Custom Fields — Organize and customize ticket info for faster handling.
- Internal Notes — Keep your team aligned with clear, concise private comments.
- Bulk Updates — Use Proactive Campaigns to update multiple tickets at once.
- Knowledge Base — Provide instant answers inside Zendesk to cut search time.
- Video Replies — Send personalized videos right from tickets for clearer communication.
Bonus: Set SLAs to prioritize urgent tickets and meet deadlines.
Watch the full video to discover how these tips can transform your Zendesk support, saving time, boosting efficiency, and delighting your customers.
