How to Track Agent Email Performance in Zendesk - Mail Tracks Demo
Want to know how your agents are performing when it comes to email engagement? In this quick video, you'll learn how to use the Mail Tracks feature in the Email Tracking app to:
- Compare open and click rates by agent
- Filter results by time period or ticket ID
- View detailed stats like subject lines, assignees, and open rates
- Identify low-performing messages and spot coaching opportunities
It's a simple way to improve your team's communication and boost customer engagement — right inside Zendesk.
