How to Use the Link Tracking Feature in Email Tracking for Zendesk
Need more insights beyond email opens? This video walks you through how to track links in your Zendesk emails using the Email Tracking app.
In this guide, you'll learn how to:
- Add and activate link tracking when composing a ticket
- Understand the two types of internal notes you’ll receive
- Access full tracking stats from the app sidebar
- Turn off internal notes for cleaner ticket views (while keeping tracking active)
- Use the Track Links tab to see click rates, bounce rates, sender data, and average open time
- Filter stats by agent, group, or time period
- Identify which tickets contained each tracked link
Perfect for support teams who want deeper engagement insights, right from their Zendesk workspace.
