Zendesk Consulting and Training
As expert Zendesk consultants, GrowthDot team builds personal solutions for any business to help you get started with Zendesk products with ease.
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Provide quality training and onboarding for your team
From basic to advanced training
To astonish your clients regularly, you need to always keep support team productivity on a high level. That’s why we offer precise and effective Zendesk training for both newcomers and experienced support agents. Choose what you need for yourself
Pick what works best for you
Full Zendesk onboarding and training
Best for complete Zendesk newbies
If you are new to Zendesk, it may be difficult to set up and use its Support and Help Center, even if you have an internal IT team. Using GrowthDot instead, you can save loads of your precious time and help you to organize and customize everything as you wish.
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Zendesk instance optimization
Best for users looking for an upgrade
There’s always something to improve the customer experience or productiveness. GrowthDot follows all Zendesk updates, so we’ll make sure you keep up-to-date and use Zendesk to the fullest. We will:
- Customize your Zendesk Guide
- Configure the analytics and integrate it with any Zendesk product
- Configure Zendesk SLA
- Perform Zendesk admin training
Other hidden facilities we help to reveal
Our offer is not limited to training Zendesk agents! Here’s what else we can do to maximize your Zendesk business processes:
Contact management
Manage your customer contacts in one Zendesk database and improve your clients’ experience with the help of their historical data.
Performance management
Monitor and organize your support team’s workflow, put goals for them and let them work more effectively.
Opportunity management
Follow your customer activities, receive detailed information on your competitors’ work, and discover how to make a bigger profit, being guided by our consulting team experts.
Reporting
Get more detailed reports with insights on your customers' satisfaction and agent productiveness. With the detailed customization and third-party apps integration of your Zendesk Support and Zendesk Help Center, you will get even more valuable data.
The best customer service tools have zero value if you don't know how to use them
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