Zendesk Talk implementation services

Effectively manage customer requests through voice

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Features

What we offer

Zendesk Talk

  • Managing call center numbers

    Regardless of the size and structure of your support team, we'll organize the ways your customers can reach out to you. The basic Zendesk Talk implementation includes adding numbers according to support structure, implementing voicemail, and automatic text messages or MMS. We forward calls from existing numbers to Talk numbers. We manage inbound and outbound phone numbers. We provide an embedded call button for mobile apps and any browsers.

  • Configuring the Talk and Text options

    Zendesk Talk offers you opportunities to personalize the support calls' flow however you want. Studying all options from scratch can be overwhelming. You can unify support calls, voicemails, and texts in the same space where you manage emails, chat, and social messaging. You can set up various call recording options. You can create custom greetings. You can link the call center with automatic text responses. You can create suitable voicemail options.

  • Configuring the Talk and Text options

    Apart from the standard ways, Zendesk Talk lets you customize how your incoming calls are routed. Our experts will make sure to analyze your support team structure and offer the best way of call routing for you. You can build phone trees with the help of interactive voice response. You can organize routing to specific agents or groups. You can set the optimal call forwarding based on business hours and agent availability.

  • Analyze call activity efficiently

    Accurate reporting is crucial for understanding your team's performance correctly. Let the GrowthDot team organize your Zendesk Talk reporting for maximum visibility. Display all the needed performance metrics and filters in the reporting tab.

Zendesk Talk

Haven’t found a Zendesk Talk service you want?

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Transform Your Customer Support

Smart Zendesk Solutions for Your Business

Zendesk Solutions

As Zendesk official partners, we offer advanced solutions for seamless workflow optimization, implementation in a short period of time.

Transparent Pricing

Our pricing is maximally clear and requires no hidden extra expenses after your implementation.

Tailored Solutions

We study your business processes and requirements in detail to provide a functional solution tailored to your needs.

Layout Approval

We create a layout and implement it only after your approval.

Use GrowthDot to build a robust call center from Zendesk Talk

While customers in 2021 are more likely to prefer to receive support through chat or social media, half of them still prefer a good old phone call. However, the requirements for the quality of service through the call center are growing with each year. That’s why it’s important to provide a timely and helpful response to customers who prefer calling instead of texting or emailing. Let GrowthDor implement the best functions available in Zendesk Talk.

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