Articles by Natalia Zhontsa

Published Articles 82
Latest Article February 19, 2026

Why Proactive Customer Service is the Next Era in Customer Support

Proactive customer support is an up-to-date approach to deal with customer issues. Let's see why proactive customer service is so important.

November 23, 2021 10 minutes read

7 Marketing Automation Tools for Innovative Performance

List of marketing automation tools and resources to enhance your performance and boost efficiency and revenue. Check them out!

November 16, 2021 8 minutes read

Effective Marketing Analytics Tools You Can Afford

Before improving something you have to measure it. Keep on reading to find out more about non-trivial marketing analytics tools.

November 5, 2021 8 minutes read

Email Marketing Best Practices: Do's and Don'ts

We collected email marketing tips that you may follow to make your email marketing successful. Check them out and download the whole list.

October 27, 2021 9 minutes read

Email Bounce Rate Essentials: How it’s Calculated

Looking for an in-depth guide to email bounce rate? Or maybe you look for a refresher? In any case, you are in the right place.

October 6, 2021 10 minutes read

How GrowthDot helped Medikro with a successful Zendesk Implementation

Do you think it is not worth paying for Zendesk implementation? Medikro proves the importance of delegating this job to professionals.

September 23, 2021 6 minutes read

Perfect Chat Etiquette - Best Practices

Live chat etiquette has great influence on your business’ customer experience. Use these tips to keep chat communication skill on high level.

September 21, 2021 8 minutes read

Zendesk Chat - Features, Implementation, and Use Cases

The main thing about Zendesk Chat. We compiled the implementation strategy, a detailed list of core features, and informative use cases.

August 19, 2021 10 minutes read

Don’t Know How to Act in Case of Failures with Customers? Get Answers in the Interview with Roy Atkinson

Roy Atkinson is an expert who give us valuable tips about customer support and behaviour for agents in conflict situations.

June 9, 2021 4 minutes read