Email Tracking for Freshdesk
With Email Tracking for your Freshdesk account, you will never ask yourself this question again!
Get the hang of the metrics you get from Email Tracking to analyze which customers use email most frequently and what empowers such high engagement level.
Email Tracking Tools
Enable ready-to-run Email Tracking for your Freshdesk account
Email Open Tracking
Keep track of each time the email was opened and get receipts on those opens.
Private Notes for Open Times
Check ticket private notes to get the info about the time when the customer opened your email.
Automated Custom Field Updates
Get the automated custom fields update immediately after the email is opened.
Ticket Tagging System
Tag tickets as ‘seen’ or ‘unseen’ to spot which tickets need work.
Features
Smart Ticketing System Features
Transform your email strategy with real-time tracking and insights.
Wonder if the customer viewed your email no more. Know it for sure!
Security
Safety comes first
We don’t keep any private data, except:
- Freshdesk Subdomain
- Agent IDs and their authorization tokens
- Agents IPs to exclude their open events
- Tracked Ticket ID
- Custom field IDs required for this add-on
Pricing
Transparent fee
$2
per agent with app access,
per month
Start using now Contact Salesper month
- Track the accurate time of email openings
- Get the notification inside every ticket
- Tag tickets as seen/unseen
- See the full history of ticket opens
