GDPR Compliance for Media and Entertainment Industry

Keep your customers entertained and secured simultaneously with GDPR Compliance for Zendesk!

Media and entertainment companies have many hidden risks to avoid as their interaction with a customer is quite frequent. From newsletters and cold calling to displaying paid ads, sales, and marketing teams must be very careful when launching any campaign.

Special departments need to provide data protection and delete customers' data in a timely manner to prevent data breaches and high penalties. But with the GDPR Compliance app for Zendesk, every support agent can deal with data protection in a few minutes per day, which allows you to combine customer support with data processing and save time and money.

GDPR for Media and Entertainment Industry

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Use cases of GDPR Compliance for the Media and Entertainment Industry

1

Store Only Necessary Data

In the media and entertainment industry, it's common to handle extensive customer information, which holds significant value. However, GDPR compliance requires that this data be deleted after a certain period. If you're a Zendesk user, managing customer support activities and data processing becomes more streamlined. You can create user tickets or organizational lists, sorting them by specific criteria. From there, you can either delete or anonymize the data manually or automate the process.

Automated processing allows you to set schedules for specific tasks, including the type, time, and frequency of data deletion. This minimizes the need for manual intervention, ensuring compliance while reducing human involvement.

2

Build Strong Customer Relationships

Customers may request data deletion at any time, and with GDPR compliance, you can easily compile lists of those customers and initiate the data removal process. Additionally, you can import a CSV file containing a specific list and remove or anonymize users, tickets, and organizations from Zendesk. You can even merge multiple lists, such as combining user and organizational data to delete user information from particular organizations. Timely data deletion fosters trust and strengthens your customer relationships.

3

Efficient Attachment Management

Feeling trapped by Zendesk’s attachment limits? Don’t let large files disrupt your workflow! GrowthDot offers the ideal solution with the GDPR Compliance tool or the Attachment Redaction add-on. These tools allow you to delete attachments in bulk quickly and efficiently, eliminating the hassle and saving precious time.

The best part? During the trial period, you can clean up to 3GB of data absolutely free! Once you see how seamless it is, you can select a pricing plan perfectly tailored to your needs. Take back control and keep your Zendesk operating smoothly without limits!

Use Cases of GDPR Compliance for the Media and Entertainment Industry

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Key Features

The app’s most killer features

Customizable Bulk Deletion & Anonymization

Effortlessly remove unnecessary data with customizable bulk deletion and anonymization. Tailor the cleanup process to suit your needs without the extra hassle.

Streamlined Automations

Automate your tasks with ease — simply choose a list, set the type, date, and time, and let the app handle the rest. Need it to run regularly? Set recurring intervals, and it will operate seamlessly in the background.

Effortless Attachment Deletion

Quickly remove attachments in bulk to comply with Zendesk® requirements. For smaller-scale needs, you can opt for the attachment redaction feature for faster results.

Get started with a 7-day free trial

Complying with GDPR not only shields you from potential fines but also provides peace of mind, ensuring that your data management practices are secure and fully compliant.

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Enterprise opportunities

Engineered for your triumph

Enterprise opportunities

“It's a great tool to process bulk-deletions, which are otherwise very cumbersome to handle in Zendesk. Furthermore, it helps to ensure that all data is managed fully GDPR-compliant and deleted on time. Honorable mention for their support, which is always swift and helpful. Overall a great addon that we can highly recommend.”

Stefan

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Experience Lightning-Fast Data Processing

We’ve optimized the handling of user and ticket data, making it simpler than ever to manage requests and streamline compliance workflows. Focus on what matters most while we handle the rest.

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Our Commitment as Your Trusted Partner

Our Commitment as Your Trusted Partner

Ensure your clients' data is secure and private by implementing Zendesk GDPR Compliance.

Keep your organization compliant to avoid costly fines.

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