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Does the GDPR Compliance app have a whitelist option?

  • GDPR Compliance
Avatar for Karina Kulishova Posted by Karina Kulishova
December 4, 2024
December 4, 2024

The GDPR Compliance app does not have a traditional whitelist.

Instead, it automatically excludes agents (Zendesk support team members) from anonymization. This means that agents’ accounts are not anonymized, though their tickets and interactions involving customer data can still be anonymized.

Learn also: What data is anonymized in GDPR Compliance

Since there is no whitelist feature, there is also no separate list of whitelisted users. The app automatically excludes agents, requiring no additional settings or lists.

If you have any further questions about this topic, please contact our support team. We're pleased to help!

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