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How users can enable access to Proactive Campaigns app

In order to start using the Proactive Campaigns plugin in your Zendesk Support, each agent from your Zendesk instance should enable the application from its profile. To do so, the agent should:

1. Go to the Admin tab.

2. Under the Apps section, choose Manage.

3. Find Proactive Campaigns in the list of installed integrations and click the Gear icon.

4. Shift the toggle to enable the app.

Enabling access to Proactive Campaigns

Additionally, if you’re an Admin and you’d like to restrict access to the app from certain agents or groups of agents, you can do this on the App settings page. To do so:

1. Go to the Admin tab.

2. Under the Apps section, choose Manage.

3. Find Proactive Campaigns in the list of installed integrations and click the Gear icon.

4. Click the Change Settings button.

Changing settings

5. Fill out the necessary fields with the agent or group names, and click Update to save the changes.

Restricting the access to PC

That’s it! Now, you can use Proactive Campaigns to the full extent. If something is unclear or you have any additional questions, make sure to contact our super-helpful support agents.

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