We found the best Zendesk Connect alternative. Try Proactive Campaigns
Zendesk Connect has closed on October 31st, 2021. It was a great tool for sending proactive messages, however, there is an alternative that’s even better! We’re introducing Proactive Campaigns - an out-of-the-box solution for mass emailing directly in your Zendesk instance.
Let’s compare Zendesk Connect and Proactive Campaigns side-by-side
Features | Zendesk Connect | Proactive Campaigns |
|---|---|---|
| Full synchronization with Zendesk Support data | Included | Included |
| Send campaigns based on user attributes | Included | Included |
| Trigger-based campaigns | Included | Included |
| One-time campaigns | Included | Included |
| Scheduled campaigns | Included | Included |
| Automated follow-ups | Included | Included |
| Select channels to send campaigns through | Included | Included |
| Editor tool | Included | Included |
| Allow to unsubscribe | Included | Included |
| Reporting for specific campaigns and their goals | Included | Included |
| Reports for delivery rates | Included | Included |
| Reports for open rates | Included | Included |
| Email templates | Not included | Included |
| Import email body from Macros | Not included | Included |
| Send follow-ups to specific tickets | Not included | Included |
| Import audience as a CSV file when creating a campaign | Not included | Included |
| Customized user view | Not included | Included |
| Select ticket assignees (agent, groups, brands) | Not included | Included |
| Add tags to newly created tickets | Not included | Included |
| Ability to share campaigns or hide them from other agents | Not included | Included |
| Choose ticket forms with fields to create new tickets from | Not included | Included |
| Add CCs | Not included | Included |
The choice of Zendesk Connect alternative is yours.
But one thing is obvious - Proactive Campaigns has everything and even more to provide you with robust solutions for proactive messaging.
Schedule a demo and see with your own eyes.
Don’t just take our word - see what our customers think
This app helps us in mid sized mass communication. It is the perfect link between Marketing automation and Customer Service communication. Very helpful.
Absolutely incredible app and friendly support with this app. This was an absolute life saver for us when CRM tools were down we had no interruption to our service and were able to provide our customers with timely updates. As mass email tools go this is up there with the best. Incredibly user friendly also!
A very useful piece of software. Makes it easy to upload lists of contacts and send bulk emails. Very friendly and efficient support team.
Smart Zendesk Solutions for Your Business
Zendesk Solutions
As Zendesk official partners, we offer advanced solutions for seamless workflow optimization, implementation in a short period of time.
Transparent Pricing
Our pricing is maximally clear and requires no hidden extra expenses after your implementation.
Tailored Solutions
We study your business processes and requirements in detail to provide a functional solution tailored to your needs.
Layout Approval
We create a layout and implement it only after your approval.
Boost Your Zendesk with Proactive Campaigns
Ready to upgrade your Zendesk with Proactive Campaigns? Drop us a line right now!
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