UpChat App Integration Is a bridge between Zendesk® Support and Chat
Create a perfect suit between Zendesk® Chat and Zendesk Support with the UpChat app. Save your precious time and reduce surfing through both platforms to collect the info during your daily customer support.
How to install application steps
Effortless Handoffs and Follow-ups
Streamline Client Follow-ups with UpChat for Zendesk®
When chatting with a client requires a third party (developer, engineer, etc.), you often need to end the chat and resume it the next day. This means reopening the ticket and rereading all messages, which wastes time. The UpChat app for Zendesk® solves this by allowing you to mark the ticket as "Delayed," add a problem description, and specify the needed assistance. This way, you can quickly refresh your memory and continue efficiently.
Seamless Shift Handoffs with UpChat for Zendesk®
With UpChat for Zendesk®, agents can easily hand off tickets between shifts. One agent marks conversation stages, and the next continues without re-reading, giving the customer a seamless experience with no repeated information.
What is UpChat app?
Using the UpChat app, you can seamlessly connect Zendesk® Chat and Zendesk Support during your daily customer support. Watch our video to discover how to do it.
Elevate your customer support to the top level!
Help your clients feel like they are communicating with a single person by avoiding information duplication from the support rep's end. Try UpChat totally free of charge!
With the help of the UpChat app you can
See how UpChat can affect your business
reduction in ticket resolution time
reduction of human mistakes
UpChat within GrowthDot Enterprise
Experience a new level of seamless integration between Zendesk® Chat and Support. Exclusively in our Enterprise plan, UpChat transforms into a fully customized solution, opening up unparalleled opportunities for refining your customer communication strategy.
Get started for free
Easily transmit information from Zendesk® Support to Zendesk Chat and reduce switching between tabs
Try UpChat nowContact our support team to see the live demo on how does the app can easily clean up Zendesk® in your specific case!
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Simple and transparent
per month
per month
- Create up to 2 fields
- Synchronize fields in chat, ticket, and user views
per month
per month
- Everything in Free
- Unlimited amount of fields
Transform your Zendesk® services today - let's take the first step!
Discover how GrowthDot can boost your team
engagement and enhance customer satisfaction.
