Zendesk Support is a wonderful help desk solution
With GrowthDot, you can make it a perfect temple for customer support.
Simplify the way you use Zendesk Support
There are hundreds of options to facilitate your support efforts if you’ ve chosen the help desk from Zendesk. However, do you know which of its instruments will work best for your type of business?
Here’s when you turn to GrowthDot - we will analyze your desk, determine the downsides, and create all system settings that will optimize the workflow of your customer support. Isn’t it awesome?Schedule a no-commitment call
What we offer
Speed up the onboarding by 50% with a correct people organization
People are crucial when it comes to Support. And it’s important to organize them correctly according to your workflow, be it agents groups, customers. We‘ll help you:
- Pick the right User roles for the efficient start
- Form Agent Groups for the optimal tickets’ assignment
- Import Customer data to save time
Improve visibility by 90% with custom fields and ticket views
Zendesk offers everything that may be needed for great visibility. However, with such a variety of tools, it takes lots of time to identify the right approach to data organization. But no worries, GrowthDot will make sure that your data is organized in an optimal way.
- Ticket Views creation - your way to perfect visibility during customer support workflow
- Custom fields for a greater experience of both agents and customers
- Tags creation for better understanding of context
3x faster ticket resolution time with automations
Zendesk Support is designed to speed up your customer support and, thus, improve customer satisfaction. That’s why you must take advantage of its workflow automation options:
- Email templates to start out and keep up the conversation, or answers to repetitive questions - each of these will minimize the efforts of support agents
- Macros as scripts for your daily email conversations
- Timely notification system - learn about what happens in your Zendesk immediately
- CSAT adjustment - get up-to-date feedback about each agent’s performance
- All kinds of other Triggers and Automations - to reduce manual work in the spheres that your business needs
Increase customer satisfaction by 20% with helpful and rapid communication
Omnichannel communication is a must in today’s customer service. With the assistance of GrowthDot’s maestros, you’ll have all the contact channels perfectly unified in your Support instance:
- Social media
- Live chat
Make correct business decisions with quick access to essential information
Do you use more than one of Zendesk products? Have all data in one place! Our team can unify them in the right way so that you can increase the efficiency of customer relationships management by 40%.
- Zendesk Guide
- Zendesk Chat
- Zendesk Talk
- Zendesk Explore
- Zendesk Sell
- Zendesk Sunshine
- And others
As Zendesk official partners, we offer advanced solutions for seamless workflow optimization, implementation in a short period of time.
Our pricing is maximally clear and requires no hidden extra expenses after your implementation.
We study your business processes and requirements in detail to provide a functional solution tailored to your needs.
We create a layout and implement it only after your approval.
- Thanks a lot ... for the awesome project we had together! Your whole team was super responsive and energetic. It’s a real pleasure to work with such enthusiastic and knowledgeable people as you, guys. We were lucky to meet you, thanks a lot!
- Definitely a must-have for customer follow-up, it is very easy to use and gives much-needed information about the notes sent to the clients. And they have amazing customer support, the helpdesk has been great and supportive in helping us understand the app. Thank you!
Read their story
- These guys really rock! They are always so supportive and attentive to any kind of feedback from us. Then, you can see their new features and you can feel how they did put a lot of focus on your words. Amazing. Proactive Campaigns is a huge example of our words.
- Fantastic app that allows us to determine exactly when to follow up with the customer and to troubleshoot when we can see no read-receipts are generated.
- The app is a great help to work GDPR compliant. The team around the app is very helpful and takes suggestions for improvement and wishes of their customers into account.
- We have had our help centre customised to our requirement and I can say they have done a great job. Their approach has been professional and we will definitely consider them for our Wallboards and reporting requirements. I would like to thank Ira Haida for all the support for our project.
- It does exactly what it says it will do, and there is now HTML support. It fills a gap in Zendesk's features that otherwise would require both a very expensive feature (customer lists) and a third party app like Mailchimp. I'm very happy with this app so far.