Do you support Markdown?
Ever wondered if Email Tracking supports Markdown and what are the pecularities of use? Take a look at the article for the answers.
1 min read
What we may help you with?
Why do you need to read/write all user data?
Email Tracking needs read and write access to be able to track the email you send. In this post we explain why the app needs those permissions.
1 min read
How to track the first reply for created ticket in Zendesk
If you'd like to track the first reply when creating a ticket from Zendesk admin panel, follow the steps in the instruction.
1 min read
Why disable Notify all agents of received request trigger
Learn how you can increase the accuracy of tracking email opens by deactivating the Notify all agents of received request trigger.
1 min read
Customer opened the email but I didn’t get the read receipt
It may happen that you don't receive a read receipt when the customer opens your email. There are only two cases when this can happen.
1 min read
Do you track repeated email opens?
If you send an email to which a customer has to go back to multiple times, Email Tracking will only capture the first time they opened and email.
1 min read
Email Tracking for Zendesk
