How to enable macro and trigger statistics view for agents
Macro and trigger dropdown filters can be viewed by agents with special permission. Check out how to extend agent's rights.
2 minutes read
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How to track email opens for tickets updated by Automations
You can track tickets created via zendesk automations. Read this guide to learn how to view ticket opens with the Email Tracking add-on.
4 minutes read
Can I track the email main receiver and CC separately?
A response to frequently asked questions about the possibility of tracking the main receiver of the email letter and CC in Email Tracking.
1 minutes read
The Email Tracking HTML image tag is visible in the incoming messages. Why?
Sometimes client see the shortcodes in messages. The tag visibility is a huge problem.Changing formatting options is a solution to avoid it.
2 minutes read
How to view the best time for the ticket reply
Email Tracking can help you find the best time for your agents to answer to customers or follow them up. See this guide to learn where you can find the feature.
1 minutes read
How to Set Up Email Tracking Triggers
How does the 'Agent Workspace' feature influence Email Tracking? Learn how to set up new triggers and do the modifications in settings.
2 minutes read
Email Tracking for Zendesk
