How to enable access to Email Tracking app
To use Email Tracking for Zendesk, you need to enable access to your Zendesk Support instance. Check this guide to find the shortest way to do so.
4 min read
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How to Purchase Email Tracking
Do you have difficulties with making a payment for Email Tracking plugin? See how you can easily purchase the application in a few clicks.
2 min read
Email Tracking Settings Page Explained
There are lots of settings in Email Traking application. That's why we decided to create a guide to help its users understand each of the settings.
9 min read
How to Set Up Email Tracking Triggers
How does the 'Agent Workspace' feature influence Email Tracking? Learn how to set up new triggers and do the modifications in settings.
2 min read
How to view the best time for the ticket reply
Email Tracking can help you find the best time for your agents to answer to customers or follow them up. See this guide to learn where you can find the feature.
2 min read
The Email Tracking HTML image tag is visible in the incoming messages. Why?
Sometimes client see the shortcodes in messages. The tag visibility is a huge problem.Changing formatting options is a solution to avoid it.
2 min read
Email Tracking for Zendesk
