Articles by Natalia Zhontsa

Published Articles 83
Latest Article May 6, 2026

Zendesk Help Center Designs That Improve Self-Service

You created a Zendesk help center, but it seems that it's still not that useful anyway? Here are ideas to make your Help Center design better. Support page design ideas.

February 3, 2026 15 minutes read

What is Email Tracking for Zendesk and How It Can Help Your Support Team

Email tracking for Zendesk is one of the super methods to leverage the efforts of sales, marketing, and support teams. Find out more here.

December 29, 2025 12 minutes read

Top 10 Customer service trends in 2026

Here are 10 customer service trends you should pay attention to in 2024. Take a look to see if you need to plan for some big changes.

November 21, 2025 15 minutes read

Updates to CRM and Deals for Zendesk

We add updates to CRM and Deals for Zendesk regularly. So here you can check out the freshest features we have developed to boost your sales.

November 19, 2025 12 minutes read

Zendesk Data Protection Add-on vs GDPR Compliance for Zendesk: Which One to Choose?

Compare Zendesk Data Protection Add-on with GrowthDot’s GDPR Compliance app to discover which provides complete data treatment for less price.

November 17, 2025 5 minutes read

Customer Data Protection: Importance & Best Practices

Customer data protection and GDPR compliance are the cornerstones for any business. Learn how to protect customer information and avoid fees.

November 4, 2025 11 minutes read

What Does NPS Mean? Net Promoter Score Question

Learn the net promoter score question, how to calculate Promoters and Detractors, and use this powerful loyalty metric to fuel business growth

November 2, 2025 13 minutes read

How to Send Order Confirmations in Zendesk?

Learn how to send automated order confirmation emails in Zendesk using the Proactive Campaigns app. Create personalized confirmations easily.

November 2, 2025 8 minutes read

Measure Marketing Results and Effectiveness

Learn how to measure marketing results and improve marketing effectiveness. Discover key metrics, common mistakes, and practical strategies.

October 21, 2025 12 minutes read