Articles by Natalia Zhontsa

Published Articles 82
Latest Article April 20, 2026

Top 10 Customer service trends in 2026

Here are 10 customer service trends you should pay attention to in 2024. Take a look to see if you need to plan for some big changes.

November 21, 2025 15 minutes read

Updates to CRM and Deals for Zendesk

We add updates to CRM and Deals for Zendesk regularly. So here you can check out the freshest features we have developed to boost your sales.

November 19, 2025 12 minutes read

Zendesk Data Protection Add-on vs GDPR Compliance for Zendesk: Which One to Choose?

Compare Zendesk Data Protection Add-on with GrowthDot’s GDPR Compliance app to discover which provides complete data treatment for less price.

November 17, 2025 5 minutes read

Customer Data Protection: Importance & Best Practices

Customer data protection and GDPR compliance are the cornerstones for any business. Learn how to protect customer information and avoid fees.

November 4, 2025 11 minutes read

What Does NPS Mean? Net Promoter Score Question

Learn the net promoter score question, how to calculate Promoters and Detractors, and use this powerful loyalty metric to fuel business growth

November 2, 2025 13 minutes read

How to Send Order Confirmations in Zendesk?

Learn how to send automated order confirmation emails in Zendesk using the Proactive Campaigns app. Create personalized confirmations easily.

November 2, 2025 8 minutes read

Measure Marketing Results and Effectiveness

Learn how to measure marketing results and improve marketing effectiveness. Discover key metrics, common mistakes, and practical strategies.

October 21, 2025 12 minutes read

Difference Between Sales and Marketing (Full Guide)

Discover differences between sales and marketing, their roles in business growth, and how they work together to drive success. Full guide on marketing vs sales

October 13, 2025 14 minutes read

How to Add Multiple User Details to Personalize Your Zendesk Email Campaigns

Discover how our client enhanced support with Zendesk Proactive Campaigns. Learn how to add multiple user details to your emails.

October 6, 2025 4 minutes read