Articles by Natalia Zhontsa

Published Articles 83
Latest Article May 6, 2026

Holiday Season Customer Service: 4 Ways to Make it Right

Terrified to enter the next holiday season as a business? Worry not, as we've prepared best tips to ace holiday season customer service.

December 23, 2021 6 minutes read

Why Proactive Customer Service is the Next Era in Customer Support

Proactive customer support is an up-to-date approach to deal with customer issues. Let's see why proactive customer service is so important.

November 23, 2021 10 minutes read

7 Marketing Automation Tools for Innovative Performance

List of marketing automation tools and resources to enhance your performance and boost efficiency and revenue. Check them out!

November 16, 2021 8 minutes read

Effective Marketing Analytics Tools You Can Afford

Before improving something you have to measure it. Keep on reading to find out more about non-trivial marketing analytics tools.

November 5, 2021 8 minutes read

Email Marketing Best Practices: Do's and Don'ts

We collected email marketing tips that you may follow to make your email marketing successful. Check them out and download the whole list.

October 27, 2021 9 minutes read

Email Bounce Rate Essentials: How it’s Calculated

Looking for an in-depth guide to email bounce rate? Or maybe you look for a refresher? In any case, you are in the right place.

October 6, 2021 10 minutes read

How GrowthDot helped Medikro with a successful Zendesk Implementation

Do you think it is not worth paying for Zendesk implementation? Medikro proves the importance of delegating this job to professionals.

September 23, 2021 6 minutes read

Perfect Chat Etiquette - Best Practices

Live chat etiquette has great influence on your business’ customer experience. Use these tips to keep chat communication skill on high level.

September 21, 2021 8 minutes read

Zendesk Chat - Features, Implementation, and Use Cases

The main thing about Zendesk Chat. We compiled the implementation strategy, a detailed list of core features, and informative use cases.

August 19, 2021 10 minutes read