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How to Launch Processes Without Admin Rights in GDPR Compliance

Might be situations when agents in Zendesk cannot run GDPR processes and need to wait a long time for admin approvement.

However, here is a solution on how to optimize this workflow.

For example, you want to delegate anonymizing or deleting data. So, you are allowed to make a specific setting and point out who can run GDPR processes without your confirmation.

To make such settings, open the Settings tab in the app and ensure you are in the General section. On the General Settings page, select those employees you need to have admin rights in GDPR Compliance and perform on the agent’s behalf. By the way, agents with advanced permissions also can view full statistics on the Reports page.

Configure Agents Rights In GDPR

Note: Agents only can start a retrieving process without this setting.

It was pretty simple but practical, so use it with pleasure.

If you have any questions or suggestions, please let us know.

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