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How to start anonymizing in GDPR Compliance for Zendesk

Looking for a proven tool to process data in Zendesk tickets and contacts? In such cases, we suggest GDPR Compliance to anonymize, delete and retrieve data according to European and Californian privacy protocols.

As you may know, anonymizing means hiding customer information without removing it from Zendesk. By the way, in GDPR Compliance you can select a type of information to process and change it when you need it.

1. Firstly, go to Settings -> Preferences -> Anonymizing. Put a checkmark in front of the fields to be anonymized, for both contacts and tickets.

Anonymizing preferences

2. Also, you can delete or leave attachments in tickets during anonymization in the same place in the Preferences, just scroll down to put the checkmark. And be sure you click the Save button.

Drop Attachments

You can launch the anonymization from several places in Zendesk. So, let’s dive into the explanation of every approach.

Anonymizing directly from a ticket

The first is Anonymizing directly from a ticket. Just open the Views tab in Zendesk and select the ticket. Click the apps icon inside the ticket -> click on Process GDPR Requests -> select Anonymize data option -> click on Proceed.

Anonymize from ticket

Anonymizing from the list of all end-users in Zendesk Support

The second approach is anonymizing from the list of all end-users in Zendesk Support to process data for every single user. That means you need to:

1. Go to Zendesk’s admin tab and select People in the Manage section.

2. Choose the user from search results, click on their name to open the profile.

Find People

3. On the sidebar, find the GDPR app and click Process GDPR requests.

Process From People

4. Then select the Anonymization type and click Proceed.

Anonymize Proceed

Anonymizing data from Ticket and Contact lists inside the app

The last method is anonymizing data from Ticket and Contact lists inside the app. Go to your GDPR  and click on Contact or Ticket views. We selected contacts.

Process From List

In general, the process is similar for Ticket lists, so follow the same steps for successful data treatment. Anonymizing inside the app allows you to deal with data both in bulk and for separate users or tickets without skipping through the pages, so we recommend it.

You can also anonymize data using a CSV file

Also, use the Eye icon to open and check the details of the exact contact or ticket.

Eye Icon

We hope this article was useful for you! Contact us to get professional help from our super helpful support agents.

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