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What if you’re not able to access your subscription
- Billing and Payment FAQs
- Proactive Campaigns
- GDPR Compliance
- Video Reply
- CRM and Deals for Zendesk
April 10, 2020
There are times when you might not be able to access our apps even when you have a valid subscription. This might happen for two reasons:
- The Zendesk domain is no longer existent or has been changed (e.g., renamed)
- The account (agent profile) is no longer available.
Note: the first-time payment transaction does a person with Full access to the app. The next charge will be done using the credentials of the person who made the first payment (which means the same person).
For instance, if you change your Zendesk domain, the installed apps will remain linked to the old domain and will not be automatically available on the new domain. So, if you're having trouble accessing your subscription, leave us a message and describe your problem.
