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What if you’re not able to access your subscription

There are times when you might not be able to access our apps even when you have a valid subscription. This might happen for two reasons:

  1. The Zendesk domain is no longer existent or has been changed (e.g. renamed)
  2. The account (agent profile) is no longer available.

For instance, if you change your Zendesk domain, the installed apps will remain linked to the old domain and will not be automatically available on the new domain. So, if you're having trouble accessing your subscription, leave us a message describing your problem.

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