Articles by Natalia Zhontsa

Published Articles 82
Latest Article February 19, 2026

Zendesk Support - An Essential Customer Retention Tool

Want to improve your current customer support system to provide a larger service pass-through? Read what benefit you get from using Zendesk.

October 21, 2020 13 minutes read

Best Practices for Virtual Communication

Are you a business executive or project manager, looking for tips on how to make the most of virtual collaboration for your team member? Find all answers here.

September 23, 2020 10 minutes read

Customer Onboarding — Do You Really Need It?

Employee onboarding is something that you don't want to skip on. But what about customer onboarding? Let's figure out whether you need this.

July 15, 2020 10 minutes read

Building Self-service Muscle: A Manual to Zendesk Guide

This is a beginner’s instruction to Zendesk Guide. We prepared an in-depth look at the system, its usage, and what benefits you will get.

May 19, 2020 8 minutes read

How to Migrate From osTicket to Zendesk Fast

For those looking for the export of their osTicket data, there is a great and seamless way! Check out for more details about the automated migration here.

April 10, 2020 4 minutes read

We Bet You Wouldn't Find These Help Desk Insights Yourself

Successful marketing strategy requires a responsible approach. That's why you should make the most out of help desk insights. Here are some ideas of these.

January 31, 2020 7 minutes read

How Zendesk Can Help to Make Customer Data More Meaningful

Сompanies gather and keep customer data in their help desk backlog. Why? Let's find out how customer data can benefit your business.

May 22, 2019 7 minutes read

3 Things You Can Do to Solve Support Requests Better

What should you do to match growing customer demands for service? Learn 3 best ways to ensure solving customer support requests at your best.

May 8, 2019 4 minutes read

Customer Context: How Zendesk Facilitates Support

Delivering outstanding service is only possible if you know who you’re talking to. Stop by as we break down the importance of customer context.

April 15, 2019 3 minutes read