When a help desk platform does not solve our queries, we visit the Zendesk app store. This is where over a thousand plugins try to offer a personalized solution. However, choosing one of the Zendesk apps and finding what can help you increase the support team's productivity may be challenging. We also want an application to grow our income and help in product/service promotion.
Therefore, we did some research and picked the top Zendesk apps. Each has its peculiarities and killer features. So, keep reading to find the best ones for your needs.
Zendesk Apps - Data Migration
Help Desk Migration
Starting your journey with Zendesk after using another help desk platform? The Help Desk Migration app is here to make your transition seamless, saving you both time and money.
The beauty of this application lies in its simplicity - no coding is required. The Migration Wizard takes care of everything, guiding you through the process in just a few steps. You can even migrate default and custom fields from your old platform, with the app ensuring these fields match across both help desks.
Key features:
- Flexible data import
- Agent and data matching
- Custom fields import
- Preserve data integrity
- Advanced customization
- Free demo testing of migration
Customer review:
Zendesk Apps - Ticket Handling & Email Optimization
Email Tracking
Almost every agent knows how frustrating it is not to know whether the recipient read a sent email. Now, you can solve this issue with Email Tracking, available on the Zendesk App Marketplace. This tool tracks email opens, notifies agents, and shows the time taken to open an email. It also suggests the best send times based on customer activity and provides detailed statistics with line graphs. Plus, it tracks links in emails, giving agents separate insights for each interaction.
Key features:
- Real-time email open notifications
- Automated Seen/Unseen fields
- Optimal send-time recommendations
- Link tracking
- In-depth statistics
Customer review:
Proactive Campaigns
Another Zendesk Support app worth your attention is a tool for sending mass email campaigns. Since Zendesk doesn't offer bulk email or mailing lists, this app perfectly complements the platform.
With Proactive Campaigns, agents can send bulk emails to specific audiences by creating targeted lists of users, tickets, and organizations or importing contacts via CSV. Whether you prefer a simple rich text editor, custom HTML templates, or an intuitive drag-and-drop builder, the app enables you to craft engaging emails with ease. It also supports email automations, follow-ups, single campaigns, bulk ticket updates and provides detailed statistics to help track success.
Key features:
- CSV import of contacts
- Custom target lists
- Email template builder
- Automated drip campaigns
- Bulk ticket management
- Pre-launching campaign testing
Customer review:
Hide Ticket Fields
Customer support agents process an impressive amount of tickets every hour. Because of this, many ticket fields are set on the sidebar. This creates a messy working area that influences the ticket assignee's productivity. Some ticket fields require the agent to fill them out manually, but others can be filled out automatically because of triggers or tags. Such items are crucial for ticket arrangements and search, but agents are optionally required to see them.
The Hide Ticket Fields plugin solves this problem. You only need to install a Free app, select the fields you want to hide from the agent interface, and save your choice. That’s it — super simple yet useful, making it one of the best apps for Zendesk.
Key features:
- Easy installation
- Customizable field hiding
- Streamlined workspace
- Free to use
Customer review:
Thank You AI GPT
Dealing with a flood of “thank you” messages can overwhelm your support team, especially when these messages reopen tickets without adding new requests. Instead of manually managing these tickets, let Thank You AI GPT streamline the process for you.
This app integrates with your help desk to automatically close non-actionable tickets—those that simply express gratitude without further requests. Powered by advanced AI, it detects variations of “thank you” in all languages with 99.9% accuracy, ensuring no important ticket is overlooked.
Key features:
- Automatic closure of non-actionable tickets
- Advanced AI detection
- Custom responses
- Review requests
- Performance insights
Customer review:
Zendesk Apps - CRM Substitution
CRM and Deals
If you’re looking for a cost-effective CRM tool that offers robust functionality, the CRM and Deals app is a standout choice among Zendesk Marketplace apps. It can be a great alternative to Zendesk Sell, providing you with all the CRM capabilities you need without the extra cost.
With this integration, you can create and manage sales pipelines directly from your Zendesk Support interface. It comes with extensive customization options and automation capabilities, allowing you to tailor it to your specific needs.
Key features:
- Custom sales pipelines
- Product linking to deals
- Sales forecasting
- In-ticket integration
- Detailed reports
Customer review:
Zendesk Apps - Management & Arrangement
Kaizo
Gamification isn’t just for fun—it can transform your support team's productivity and engagement. Kaizo, a plugin for Zendesk, turns quality management into an engaging game with AI-driven features.
This app helps scale support management by integrating AI-powered quality assurance, gamified performance tracking, and insightful analytics. With Kaizo, your agents can set and achieve personal goals while managers get clear visibility into performance metrics and areas for improvement.
Key features:
- AI-enhanced Quality Assurance (QA)
- Insightful performance analytics
- Gamified team engagement
- Customizable tracking metrics
Customer review:
Quickie
When your agents' number grows, so does the number of views in Zendesk Support. This can lead to a cluttered and disorganized view area, making navigation a nightmare. Quickie from the Zendesk apps marketplace can help if you're struggling with this issue.
Quickie simplifies your Zendesk experience by providing a more organized and efficient way to handle your views. With its intuitive top bar menu, your agents can swiftly access and manage their views without the frustration of endless scrolling or searching.
Key features:
- Fast access to the views
- Organized hierarchy
- Instant search
- Bookmarking & favorites
Customer review:
Jira
Jira's integration with Zendesk is a game-changer for optimizing workflows, tracking issues, and managing projects. This user-friendly plugin enhances collaboration between support and engineering teams, ensuring smoother communication and quicker resolution of technical problems.
With the Jira plugin, support teams can easily link Zendesk tickets to Jira issues. Once a ticket is linked, engineers can review customer conversations directly within Jira. This makes it easier to identify the root cause of issues and facilitates better collaboration between support and engineering teams.
Key features:
- Seamless ticket linking
- Instant notifications
- Integrated communication
- Faster issue resolution
Customer review:
Zendesk Apps - Support Enhancement
Ada for Support
AI chatbots are a huge trend in 2025, so companies invest in Artificial Intelligence and Machine Learning even more now. Ada is a Zendesk AI-powered integration that replaced the first lone in the customer communication process.
The assistant helps resolve nearly 80% of queries automatically, reducing the customer support load. This way, Zendesk agents spend more energy on solving urgent and high-priority tickets, leveraging the quality of the provided service.
Key features:
- AI-Driven query resolution
- Seamless conversation flow
- Automated ticket updates
- Omnichannel integration
Customer review:
Video Reply
Sometimes, words alone aren't enough in customer support to effectively address a client's issue. Misunderstandings can occur, but there's a powerful way to bridge the communication gap. Among the Zendesk Marketplace apps, the Video Reply tool stands out for enhancing interactions between customers and agents.
Video Reply lets agents quickly create tutorials or send video messages directly to customers. Agents can also request videos from customers by sending a link, allowing them to record their screen or camera without needing any extra tools. All videos can be customized with your brand’s colors and logos and stored in a central Video Library for easy access.
Key features:
- Screen or camera recording
- Video requests to customers
- Editing and customization
- Video Library
- In-ticket access
Customer review:
Aircall for Support
Besides videos, phone calls are another essential channel for delivering exceptional customer support. If you want to know what apps use Zendesk users to enhance their call management, Aircall for Support is a top choice.
Aircall provides a cloud-based phone system that streamlines call management, improves efficiency, and offers valuable insights. It enables support teams to handle calls more effectively, track performance, and collaborate better, all while maintaining high customer service standards.
Key features:
- Seamless Zendesk integration
- Advanced call routing
- Real-time call analytics
- Call recording and voicemail
Customer review:
NPS and Survey
NPS and Survey for Zendesk provides you with rich insights into customer satisfaction (CSAT), team performance, and product impact, making it the perfect tool for gathering valuable feedback. Go beyond the basic "Good" or "Bad" ratings in Zendesk and capture more meaningful responses to enhance customer retention.
With NPS and Survey, you can easily measure both customer satisfaction and team effectiveness, helping you understand what works and what needs improvement. The app’s intuitive, four-step survey setup makes it easy to design and deploy a range of survey types, from CSAT to NPS, with customizable questions and design options to match your brand.
Key features:
- Detailed performance statistics
- CSAT, NPS, and open-ended question surveys
- Simple survey creation
- Survey customization
- Multi-language support
- Ticket-linked responses
Help Center Analytics
One more extension to consider is Help Center Analytics, which provides valuable insights into your Help Center’s performance and user behavior. By tracking how customers interact with your knowledge base, you can identify content gaps, optimize articles, and improve self-service offerings.
With Help Center Analytics, you can track key metrics like popular articles, search patterns, and ticket deflection rates. This allows teams to optimize content in real-time, ensuring customers find the answers they need quickly and easily.
Key features:
- Tracking article performance
- Insights on search patterns and popular content
- Real-time data for content optimization
- Customizable reports and dashboards
Customer review:
Zendesk Apps - Data Security & Storage Optimization
GDPR Compliance
The GDPR Compliance app for Zendesk helps businesses avoid the risk of hefty fines for non-compliance with the General Data Protection Regulation (GDPR). Instead of spending hours manually deleting sensitive data, this app allows you to process data in bulk, saving time while ensuring compliance.
With GDPR Compliance, you can manage personal data in Zendesk by deleting or anonymizing it, cleaning up storage space, and retrieving data as needed for customer requests. The app offers comprehensive functionality to handle everything from user and ticket segmentation to automated deletion and quick data exporting, all while maintaining strict privacy standards.
Key features:
- Full deletion of tickets, attachments, users, and organizations
- Selective personal data removal
- Bulk and individual data processing
- Comprehensive customer data extraction
- Automated process scheduling
Customer review:
How to Choose the Best Zendesk Apps?
Selecting the best apps for Zendesk depends on your unique support needs and objectives. Start by identifying your team's challenges, such as improving ticket resolution times, enhancing customer interactions, or managing data security.
Next, explore the apps that align with these goals. Consider factors like ease of integration, user reviews, cost, and the specific features of each app. Don't be afraid to test different apps to see which ones seamlessly fit into your workflow and provide the most value.
Explore 3 top-rated Zendesk apps at once!
Try GrowthDot Suite ProWrap-Up
Each app in the Zendesk Marketplace aims to solve specific challenges while making life easier for you and your support team. Whether it's about streamlining communication, optimizing ticket management, or ensuring data security, these apps have earned their place among Zendesk users due to their reliability and efficiency.
Explore your options, understand your needs, and choose the apps that align with your support strategy. With the right tools, you'll elevate your customer service to new heights.
Zendesk Apps: FAQs
Why Use Zendesk Apps?
Zendesk apps extend the platform's functionality. They help automate routine tasks, provide robust analytics for decision-making, and enable seamless communication across multiple channels. These apps can improve agent productivity and enhance customer satisfaction dramatically.
Are Zendesk Apps Safe?
Yes, most businesses create Zendesk apps with security in mind, following strict guidelines to ensure data protection and user privacy. Moreover, before being available in the marketplace, each app undergoes a rigorous review process by Zendesk, and you can find information about security practices for each app within its respective listings.
Are Zendesk Apps Free?
Some Zendesk apps are free, while others come with subscription plans or one-time fees. Free apps typically offer basic functionalities, while premium apps provide more advanced features and integrations. Review the pricing details in the Zendesk Marketplace to find an app that fits your budget.
How Many Apps Does Zendesk Have?
Zendesk offers a vast selection of apps, with over 1,500 options in its marketplace. These apps range across various categories, including customer communication, data management, CRM tools, automation, and more, allowing you to customize your support platform to your specific needs.
