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  4. How to enable access to Email Tracking app

How to enable access to Email Tracking app

In order to start using the Email Tracking plugin in your Zendesk Support, each agent from your Zendesk instance should enable the application from their profile. To do so, the agent has to:

1. Go to the Admin tab.
2. Under the Apps section, choose Manage.
3. Find Email Tracking in the list of installed integrations and click the Gear icon.
4. Shift the toggle to enable the app.

Enable access to Email Tracking

Additionally, if you’re an Admin and you’d like to restrict access to the app from certain agents or groups of agents, you can do this on the App settings page. To do so:

1. Go to the Admin tab.
2. Under the Apps section, choose Manage.
3. Find Email Tracking in the list of installed integrations and click the Gear icon.
4. Click the Change Settings button.

Change settings of Email Tracking

5. Fill out the necessary fields with the agent or group names, and click Update to save the changes.

Role and group restrictions for EMail Tracking

That’s it! Now, you can use Email Tracking to the full extent. If something is unclear or you have any additional questions, make sure to contact our super-helpful support agents.

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