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Why Your Zendesk Automation Might Not Trigger, and How to Fix It

Fix inconsistent Zendesk automations by adding the Support User Created event. Learn why automations fail and how to ensure they run for all users.

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• 15

2 minutes read

How to start an A/B test campaign in Proactive Campaigns?

Learn how to run A/B test campaigns in Proactive Campaigns for Zendesk to make data-driven decisions easily and boost email performance.

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• 121

4 minutes read

How to use placeholders in SMS campaigns?

Learn how to send personalized SMS campaigns via Proactive Campaigns for Zendesk. Use CSV uploads and placeholders to include custom links.

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• 219

3 minutes read

How to use email template builder?

Learn how to create stunning emails without HTML coding skills using the Proactive Campaigns template builder for Zendesk.

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• 186

3 minutes read

How to create a list filtered by Organizations

You can target a specific organization in Zendesk or multiple Organizations at once by creating a list that's filtered by Organizations. Drop by to learn how.

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• 1562

2 minutes read

How to Update Ticket Fields via CSV During a Campaign in Proactive Campaigns

Learn how to update custom ticket fields in Zendesk automatically by uploading a CSV file in Proactive Campaigns.

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• 241

3 minutes read