Uncover Hidden Insights, Drive Customer Loyalty with NPS and Survey for Zendesk®
Select the ideal survey for your needs. Customize your feedback form to make it uniquely engaging and boost response rates. Conduct NPS, CSAT and customer feedback surveys from Zendesk®.
No credit card required · Free forever on Sandbox accounts
Key Features
Broad Customer Experience Analytics Zendesk
Send automated Net Promoter Score (NPS) surveys via Zendesk after ticket resolution or key interactions. Collect 0–10 ratings, segment Promoters, Passives, and Detractors, and use insights to improve customer experience and retention.
Get customer feedback software for Zendesk
Embed a 5-star CSAT survey directly into your Zendesk emails or triggers. Allow customers to quickly rate their experience, helping your team monitor satisfaction trends and identify areas for improvement in real time.
Measure Customer Satisfaction Zendesk
Use binary (yes/no) CSAT surveys to collect clear and direct feedback from customers. Ideal for high response rates, this format helps teams quickly understand satisfaction levels and react faster to negative experiences.
Get more actionable insights in Zendesk
The purpose of collecting text feedback in customer satisfaction surveys, is to gain deeper insights and better understanding of customer experiences, opinions, and suggestions.
Combine two types of surveys in one
Create multi-step surveys that include both NPS and CSAT questions within one Zendesk workflow. Gather detailed feedback by measuring both loyalty and satisfaction in one seamless customer journey.
Check out statistics for every survey
In the NPS and Survey app you can check and calculate survey results you got back. Select time, agent group or specific agent to check how many survey forms were sent, their response rates and average score. Getting actionable insights from raw data is easy with Zendesk's® NPS and Survey app.
Exclude any manual work
While other apps suggest you to add survey placeholders manually, NPS and Survey app includes them automatically. By default, the app adds a placeholder to the trigger at the end of the email body. All you need is to select the needed trigger without even leaving the app.
Show your brand identity
Being recognizable requires a strong brand identity. Branding for your surveys may seem like a tiny detail, but it is incredibly important for building customer loyalty and becoming more memorable. So, while creating your next survey, add logo, change background colours, text and buttons for eye-catching look.
To customize your survey, you can:
- Add logo
- Select the width of your logo from the drop-down menu
- Enable displaying the logo in the email
- Choose the Base (text), Primary (buttons), and Background colors
Key Features
Measure customer loyalty with a simple, industry-standard NPS survey.
Capture instant customer satisfaction with an intuitive 5-star rating system.
Get quick and actionable feedback with simple yes/no satisfaction surveys.
Get a quick overview of customer sentiment with a detailed data.
Combine different types of surveys for deeper customer insights in a single flow.
Check out statistics for every survey.
Exclude any manual work.
Show your brand identity.
What is NPS and Survey?
Excited to enhance your customer satisfaction? Check out our video tutorial on utilizing the NPS and Survey app to gain actionable insights and improve your business!
Try the NPS survey app if you need more than just a “Good” or “Bad”
rate for your tickets in Zendesk®.
Build survey forms quickly and easily!
Our clients' top-rated features
Generate Individual reports for each survey!
NPS and Survey helps:
- generate statistics for each satisfaction survey, identifying promoters, passives, and detractors.
- check Zendesk® Explore for survey-linked ticket statistics, helping you assess overall support team performance and identify top-performing agents.
Here is how you can benefit from the NPS and Survey for Zendesk®*
increase in revenue
increase in customer satisfaction
increase in your team’s productivity
reliable measurement of customer satisfaction (CSAT)
Check out the article from our knowledge base
How to create a survey in the NPS and Survey app
Get started with a free 7-day trial
Gather more comprehensive details with the enhanced capabilities provided by NPS and Survey for Zendesk®
Try NPS and Survey for Zendesk®Unlock deeper insights into team performance and product success by adding questions to your surveys. Start now to elevate your analysis and drive better results!
Use CSAT and NPS to evaluate customer support performance and understand client interactions with your product.
Add to your Zendesk®
Simple and transparent
- 4 types of zendesk® survey forms
- Multilingual content
- In-app Statistics
- Unlimited amount of satisfaction surveys
- Branding
Transform your Zendesk® services today - let's take the first step!
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engagement and enhance customer satisfaction.
