Uncover Hidden Insights, Drive Customer Loyalty with NPS and Survey for Zendesk®

Select the ideal survey for your needs. Customize your feedback form to make it uniquely engaging and boost response rates. Conduct NPS, CSAT and customer feedback surveys from Zendesk®.

NPS and Survey for Zendesk

Find out what the NPS and Survey app offers

NPS Survey

NPS score assesses customer loyalty by evaluating how likely customers are to recommend a business. This is typically done using a single question: "On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?"

NPS Survey

CSAT 5 star rating

By asking customers to rate their experience on a scale of 1 to 5 stars, companies can gain valuable insights into how well they are meeting customer expectations and identify areas for improvement. The 5-star rating system is widely used because it is simple, intuitive, and provides a quick snapshot of customer sentiment.

CSAT 5 star rating

CSAT yes/no questions

The purpose of a Customer Satisfaction (CSAT) yes/no question is to quickly and effectively gauge customer satisfaction with a specific aspect of a product, service, or interaction. This binary question format simplifies the feedback process and provides clear, actionable insights.

CSAT yes/no questions

Text feedback

The purpose of collecting text feedback in customer satisfaction surveys, is to gain deeper insights and better understanding of customer experiences, opinions, and suggestions. While quantitative measures like ratings and yes/no questions provide a quick overview of customer sentiment, text feedback offers detailed data.

Text feedback

Define the reasons of the low response rate

In some cases, just one simple question doesn't give you enough details about customer satisfaction, especially if you got low ratings. In our NPS and Survey app we suggest adding some extra questions to uncover the reasons for low ratings. The additional question is always the same type as the main one, but you can modify its content to ask for specific details or insights.

Define the reasons of the low response rate

Check out statistics for every survey

In the NPS and Survey app you can check and calculate survey results you got back. Select time, agent group or specific agent to check how many survey forms were sent, their response rates and average score. Getting actionable insights from raw data is easy with Zendesk's® NPS and Survey app.

Check out statistics for every survey

Exclude any manual work

While other apps suggest you to add survey placeholders manually, NPS and Survey app includes them automatically. By default, the app adds a placeholder to the trigger at the end of the email body. All you need is to select the needed trigger without even leaving the app.

Show your brand identity

Being recognizable requires a strong brand identity. Branding for your surveys may seem like a tiny detail, but it is incredibly important for building customer loyalty and becoming more memorable. So, while creating your next survey, add logo, change background colours, text and buttons for eye-catching look.

To customize your survey, you can:

  1. Add logo
  2. Select the width of your logo from the drop-down menu
  3. Enable displaying the logo in the email
  4. Choose the Base (text), Primary (buttons), and Background colors
Show your brand identity

NPS score assesses customer loyalty by evaluating how likely customers are to recommend a business. This is typically done using a single question: "On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?"

NPS Survey

By asking customers to rate their experience on a scale of 1 to 5 stars, companies can gain valuable insights into how well they are meeting customer expectations and identify areas for improvement. The 5-star rating system is widely used because it is simple, intuitive, and provides a quick snapshot of customer sentiment.

CSAT 5 star rating

The purpose of a Customer Satisfaction (CSAT) yes/no question is to quickly and effectively gauge customer satisfaction with a specific aspect of a product, service, or interaction. This binary question format simplifies the feedback process and provides clear, actionable insights.

CSAT yes/no questions

The purpose of collecting text feedback in customer satisfaction surveys, is to gain deeper insights and better understanding of customer experiences, opinions, and suggestions. While quantitative measures like ratings and yes/no questions provide a quick overview of customer sentiment, text feedback offers detailed data.

Text feedback

In some cases, just one simple question doesn't give you enough details about customer satisfaction, especially if you got low ratings. In our NPS and Survey app we suggest adding some extra questions to uncover the reasons for low ratings. The additional question is always the same type as the main one, but you can modify its content to ask for specific details or insights.

Define the reasons of the low response rate

In the NPS and Survey app you can check and calculate survey results you got back. Select time, agent group or specific agent to check how many survey forms were sent, their response rates and average score. Getting actionable insights from raw data is easy with Zendesk's® NPS and Survey app.

Check out statistics for every survey

While other apps suggest you to add survey placeholders manually, NPS and Survey app includes them automatically. By default, the app adds a placeholder to the trigger at the end of the email body. All you need is to select the needed trigger without even leaving the app.

Being recognizable requires a strong brand identity. Branding for your surveys may seem like a tiny detail, but it is incredibly important for building customer loyalty and becoming more memorable. So, while creating your next survey, add logo, change background colours, text and buttons for eye-catching look.

To customize your survey, you can:

  1. Add logo
  2. Select the width of your logo from the drop-down menu
  3. Enable displaying the logo in the email
  4. Choose the Base (text), Primary (buttons), and Background colors
Show your brand identity
Getting to Know with our Application

What is NPS and Survey?

Excited to enhance your customer satisfaction? Check out our video tutorial on utilizing the NPS and Survey app to gain actionable insights and improve your business!

What is GDPR Compliance?

Try the NPS survey app if you need more than just a “Good” or “Bad”
rate for your tickets in Zendesk®.

Build survey forms quickly and easily!

Customization

Our clients' top-rated features

Statistics

Generate Individual reports for each survey!

NPS and Survey helps:

  • generate statistics for each satisfaction survey, identifying promoters, passives, and detractors.
  • check Zendesk® Explore for survey-linked ticket statistics, helping you assess overall support team performance and identify top-performing agents.
Generate Individual reports for each survey!

Here is how you can benefit from the NPS and Survey for Zendesk®*

0

increase in revenue

0

increase in customer satisfaction

0

increase in your team’s productivity

0

reliable measurement of customer satisfaction (CSAT)

*All data is an estimate of GrowthDot based on feedback and customer interviews from our users
Resources

Check out the article from our knowledge base

How to create a survey in the NPS and Survey app
7 min read

How to create a survey in the NPS and Survey app

Discover step-by-step instructions on creating surveys in NPS and Survey app for Zendesk® to improve your support team's performance.

CSAT vs NPS Surveys: Choosing the Right Metrics
9 min read

CSAT vs NPS Surveys: Choosing the Right Metrics

You still do not know how CSAT and NPS surveys can help your business development? Well, read our NPS vs CSAT reviews to find out.

Get started with a free 7-day trial

Gather more comprehensive details with the enhanced capabilities provided by NPS and Survey for Zendesk®

Try NPS and Survey for Zendesk®

Unlock deeper insights into team performance and product success by adding questions to your surveys. Start now to elevate your analysis and drive better results!

Use CSAT and NPS to evaluate customer support performance and understand client interactions with your product.

Add to your Zendesk®
NPS Statistic
Pricing

Simple and transparent

Simple Pricing
$95
per company, per month
Buy now
  • 4 types of zendesk® survey forms
  • Multilingual content
  • In-app Statistics
  • Unlimited amount of satisfaction surveys
  • Branding

Transform your Zendesk® services today - let's take the first step!

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engagement and enhance customer satisfaction.

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