How to create a view for read or unread tickets in Zendesk
To filter all tickets that have email that customer haven't read, you can create a view by setting the conditions specified in this instruction.
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How to send a reminder email to requesters who have not opened the email
Create a trigger to update requesters who haven't read your message automatically. Follow this instruction to create one in your Zendesk.
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Can I limit the usage of the app to specific agents?
Limiting the usage to specific agents is possible only after you purchase a subscription. Follow the instruction to learn how to limit usage of the app.
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I see Failed to read the 'localStorage' property from 'Window' error while using Email Tracking and Proactive Campaigns. What should I do?
When using one of our apps, users may encounter this error: Failed to read the ‘localStorage’ property from ‘Window.’ Here's how to fix it.
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What are Blacklisted IPs and why do I need them?
In this article we explain why Blacklisting in Email Tracking for Zendesk is necessary and how it increases the accuracy of tracking email opens.
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Email Tracking Statistics Page Explained
See this detailed guide if you are having difficulties interpreting the results on your Statistics page in the Email Tracking app.
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Email Tracking for Zendesk
