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How to Import and Format Text with Placeholders in Proactive Campaigns

Sometimes you want to apply the formatting for placeholders, but when you do this, the shortcode is broken. So let's figure this out.

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3 minutes read

Usage guide: 'Rich-code and Source Code Editors Features'

Learn how to use the Source code editor in Proactive Campaigns and avoid your email campaigns from getting into spam

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• 205

6 minutes read

How to Check Statistics in Proactive Campaigns

You can analyze the statistics of created email campaigns and view the details about a particular campaign or ticket in Zendesk.

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• 195

4 minutes read

How to Send Test Emails in Proactive Campaigns

The Proactive Campaigns app allows checking whether your emails are sent to the inbox or not. So, let’s cover how to do this.

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• 214

4 minutes read

How to Create a Campaign with Rates or Feedback in Proactive Campaigns for Zendesk

Adding CSAT surveys and rates in your email campaigns is the best way to collect customer reviews. Proactive Campaigns can help you to do it.

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• 242

3 minutes read

How to Create a Separate View for Tickets Created in Proactive Campaigns

Add a separate view to your Zendesk for tickets created via Proactive Campaigns. Read our guide to sort it all out.

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• 517

3 minutes read