Send mass email campaigns from Zendesk® and keep your clients informed

Proactive customer support involves connecting with more people in less time. With Proactive Campaigns for Zendesk®, you can achieve it. Segment customers into Zendesk customer lists and send mass email campaigns with just a few clicks. Proactive Campaigns is an excellent alternative to Zendesk Mailchimp.

Proactive Compaigns

Trusted by the world's biggest brands

Explore the following list of features of the Proactive Campaigns app

Boost up your Zendesk® marketing and support

Design a personalized email campaigns once you've created a mailing customer list. Adjust campaigns to suit target audiences and run them in one click. The system will automatically start creating tickets on the agent’s behalf and sending emails.

Moreover, there's no need to activate additional settings or integrations to begin using the features. With Proactive Campaigns, all these ready-to-use emailing tools are available from your Zendesk!

Create mailing lists in Zendesk®

Easy contact segmentation helps you share updates with your customers quickly. Just pick the criteria you like and create a list of customers to filter your contact database. You can choose one, two, or more criteria for the list.

With Proactive Campaigns, you can share previously created customer lists and transmit the already-set campaigns with a few clicks.

Create mailing lists in Zendesk

Upload a CSV file to get customized contacts

Specify your customers when creating Zendesk® proactive tickets. Upload CSV files and use the field mapping option to transfer the data of specific users and tickets to your Zendesk. Ensure your messages reach the right audience every time.

Upload a CSV file to get customized contacts

Send SMS Campaigns

Proactive Campaigns allows you to set up SMS campaigns quickly and effectively, making it easy to engage customers with reminders, promotions, updates, or personalized offers. Choose SMS as your preferred channel, craft custom messages effortlessly, and benefit from detailed tracking of sendings and replies to measure engagement and fine-tune future campaigns.

Send SMS Campaigns

Design creative emails for the marketing campaign

Easily design and customize professional templates with our intuitive Template Editor. Create personalized layouts, add dynamic content, and style elements to match your brand—no coding required! Perfect for emails, documents, and more.

Add different style formatting to your email body with the Rich-text and Source code editors.

Template editor

Compose marketing email automations

After Proactive Campaigns’ core update, you can create automated trigger-based Zendesk® campaigns with multiple emails sent after certain time delays! Deliver customized messages to customers based on their interactions with your business. Schedule every email to be sent at the optimal time without having to be actively online. So, there's no need to follow up manually with users) who have just signed up or purchased the product and service.

Compose marketing email automations

Automatically add internal notes or update fields

Need to inform your team about ticket issues, add tags, or update ticket or user fields quickly? Use Proactive Campaigns instead of Zendesk® automations to do it more simply. The app will add internal notes and replies or update fields to specific ticket or user lists of your choice.

Bulk ticket update

Email Tracking + Proactive Campaigns

Use Email Tracking and Proactive Campaigns to collect insights about customer behavior. You can now track not only your email campaigns but also the links within them, providing you with more comprehensive information on customer engagement.

Email Tracking + Proactive Campaigns

Assess your Zendesk® email marketing effectivity

Reporting should always accompany your support, sales, or marketing to drive results. In Proactive Campaigns app you can view the total emails sent, paused campaigns and draft campaigns. Also, it shows total number of campaigns created for a certain period and how many were successful and not. Besides, you can check their open and replied rates with the Email Tracking add-on.

Assess your Zendesk email marketing effectivity

Design a personalized email campaigns once you've created a mailing customer list. Adjust campaigns to suit target audiences and run them in one click. The system will automatically start creating tickets on the agent’s behalf and sending emails.

Moreover, there's no need to activate additional settings or integrations to begin using the features. With Proactive Campaigns, all these ready-to-use emailing tools are available from your Zendesk!

Easy contact segmentation helps you share updates with your customers quickly. Just pick the criteria you like and create a list of customers to filter your contact database. You can choose one, two, or more criteria for the list.

With Proactive Campaigns, you can share previously created customer lists and transmit the already-set campaigns with a few clicks.

Create mailing lists in Zendesk

Specify your customers when creating Zendesk® proactive tickets. Upload CSV files and use the field mapping option to transfer the data of specific users and tickets to your Zendesk. Ensure your messages reach the right audience every time.

Upload a CSV file to get customized contacts

Proactive Campaigns allows you to set up SMS campaigns quickly and effectively, making it easy to engage customers with reminders, promotions, updates, or personalized offers. Choose SMS as your preferred channel, craft custom messages effortlessly, and benefit from detailed tracking of sendings and replies to measure engagement and fine-tune future campaigns.

Send SMS Campaigns

Easily design and customize professional templates with our intuitive Template Editor. Create personalized layouts, add dynamic content, and style elements to match your brand—no coding required! Perfect for emails, documents, and more.

Add different style formatting to your email body with the Rich-text and Source code editors.

Template editor

After Proactive Campaigns’ core update, you can create automated trigger-based Zendesk® campaigns with multiple emails sent after certain time delays! Deliver customized messages to customers based on their interactions with your business. Schedule every email to be sent at the optimal time without having to be actively online. So, there's no need to follow up manually with users) who have just signed up or purchased the product and service.

Compose marketing email automations

Need to inform your team about ticket issues, add tags, or update ticket or user fields quickly? Use Proactive Campaigns instead of Zendesk® automations to do it more simply. The app will add internal notes and replies or update fields to specific ticket or user lists of your choice.

Bulk ticket update

Use Email Tracking and Proactive Campaigns to collect insights about customer behavior. You can now track not only your email campaigns but also the links within them, providing you with more comprehensive information on customer engagement.

Email Tracking + Proactive Campaigns

Reporting should always accompany your support, sales, or marketing to drive results. In Proactive Campaigns app you can view the total emails sent, paused campaigns and draft campaigns. Also, it shows total number of campaigns created for a certain period and how many were successful and not. Besides, you can check their open and replied rates with the Email Tracking add-on.

Assess your Zendesk email marketing effectivity
Getting to Know with our Application

What is Proactive Campaigns?

Watch our video to learn how to perform successful email marketing in Zendesk® using Proactive Campaigns. Reach more clients quickly and notify them of upcoming promotions and updates. All within a few clicks!

Proactive Campaigns for Zendesk - Set up Automated Mass Emails

Need to provide your customers with timely updates day by day?

Say goodbye to follow-up headaches! With Zendesk® Proactive Campaigns, managing follow-ups becomes a breeze, and stay on top of your communications.

Main Features

Our clients' top-rated features

Coming Soon

New Template Editor

Get your first 3 templates for FREE by subscribing on our release updates of a new template editor!
Build your custom email templates with Proactive Campaigns!

    Template Builder

    How we compare?

    5 min read

    Proactive Campaigns vs. Mailchimp

    For an affordable price, Proactive Campaigns gives you three times more handy tools to simplify your marketing efforts.

    5 min read

    Proactive Campaigns vs. Zendesk® Connect

    Our app is a superior alternative to Zendesk® Connect, offering a broader range of features that elevate your experience.

    Get started with 7-day free trial

    Take a look at how your email marketing can be transformed. No credit card required

    Try Proactive Campaigns

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    Pricing

    Expand your Zendesk® opportunities

    Billed Monthly Billed YearlySave 17% with Annual
    LITE PLAN
    $5
    $4.17
    per agent with app access,
    per month
    per agent with app access,
    per month
    Buy Lite
    • Up to 1000 emails per campaign
    • Run mass follow-ups offline
    • Run as many campaigns as you need
    • Share contact lists and campaigns
    • Import CSV files with users
    • Check the statistics
    • Schedule campaigns or set up triggers
    • Use macros and placeholders for the work speed up
    • Assign bulk tickets to groups, agents, or brands
    • Choose the brand to be assigned to the tickets created during the email campaign
    • Choose the address to send the emails from
    • Upload attachments to your campaigns
    • Create 3 Templates from scratch or upload the existing ones from your device
    • Add special formatting in the text editor
    • Use HTML code to create unique emails
    PRO PLAN
    $15
    $12.50
    per agent with app access,
    per month
    per agent with app access,
    per month
    Buy Pro
    • Everything in Lite
    • Unlimited emails and campaigns
    • Update ticket and user fields with CSV Import
    • Create or add up to the 15 Email Templates
    • Upload images to send unique emails
    ENTERPRISE PLAN
    $25
    $22
    per agent with app access,
    per month
    per agent with app access,
    per month
    Buy Enterprise
    • Everything in Pro
    • Email Automations
    • High-speed campaign sending

    Pricing Plan Feature Comparison

    FeaturesLite PlanPro PlanEnterprise Plan
    One-time email campaigns
    Email Drip Campaigns
    SMS CampaignsUp to 10Up to 100Unlimited
    Import CSV customer base NEW!Only user fieldsUser and ticket fieldsUser and ticket fields
    Automated ticket update (internal notes)
    Fast campaigns delivery
    Email quantity limits per campaignUp to 1000 emails/campaignMore than 1000 emails/campaignMore than 1000 emails/campaign
    Add Customer experience metrics (CSAT)
    Custom Email Templates Up to 3Up to 15Up to 15
    Image upload
    Bulk ticket one-time update (internal notes)
    Background campaigns running
    Share customer lists and campaigns with agents in the app
    Detailed reports of every campaign
    Schedule campaigns
    Placeholder validation
    Macros availability
    Assign tickets to groups, agents, or brands
    Special text formatting
    Email campaigns testing
    Dedicated support
    Custom feature development
    Training and onboarding

    Transform your Zendesk® services today - let's take the first step!

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    engagement and enhance customer satisfaction.

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