Send mass email campaigns from Zendesk® and keep your clients informed

Create mailing lists in Zendesk®

Easy contact segmentation helps you share updates with your customers quickly. Just pick the criteria you like and create a list of customers to filter your contact database. You can choose one, two, or more criteria for the list.

With Proactive Campaigns, you can share previously created customer lists and transmit the already-set campaigns with a few clicks.

Upload a CSV file to get customized contacts

Specify your customers when creating Zendesk® proactive tickets. Upload CSV files and use field mapping option to transfer the specific users’ data to your Zendesk and create a Zendesk customer list. Ensure your messages reach the right audience every time.

Compose marketing email automations

After Proactive Campaigns’ core update, you can create automated trigger-based Zendesk® campaigns with multiple emails sent after certain time delays! Deliver customized messages to customers based on their interactions with your business. Schedule every email to be sent at the optimal time without having to be actively online. So, there's no need to follow up manually with users) who have just signed up or purchased the product and service.

Automatically add internal notes or update fields

Need to inform your team about ticket issues, add tags, or update ticket or user fields quickly? Use Proactive Campaigns instead of Zendesk® automations to do it more simply. The app will add internal notes and replies or update fields to specific ticket or user lists of your choice.

Design creative emails for the marketing campaign

Want to be remembered for the proactive email campaigns you send? Add different style formatting to your email body with the Rich-text and Source code editors. Moreover, you can add even more visual tweaks to your email by uploading attachments up to 40 MB in size. Your mass updates and follow-ups can be as creative as you want with Zendesk Proactive Campaigns.

Email Tracking + Proactive Campaigns

Use Email Tracking and Proactive Campaigns to collect insights about customer behavior. You can now track not only your email campaigns but also the links within them, providing you with more comprehensive information on customer engagement.

Assess your Zendesk® email marketing effectivity

Reporting should always accompany your support, sales, or marketing to drive results. In Proactive Campaigns app you can view the total emails sent, paused campaigns and draft campaigns. Also, it shows total number of campaigns created for a certain period and how many were successful and not. Besides, you can check their open and replied rates with the Email Tracking add-on.

Enable automated ticket tagging

As Zendesk® automatically collects customer responses and neatly organizes them in the system. The Proactive Campaigns app adds relevant tags depending on the campaign the customer responded to easily find . It makes email marketing painless and speeds up your search for specific responses.