Send mass email campaigns from Zendesk® and keep your clients informed

Proactive messaging involves connecting with more people in less time. With Proactive Campaigns for Zendesk®, you can achieve it. Segment customers into Zendesk customer lists and send mass email campaigns with just a few clicks. Our email integration is an excellent alternative to Zendesk Mailchimp.

Proactive Compaigns

Trusted by the world's biggest brands

Features

Key Features

Bulk-create tickets and send out mass out campaigns

Zendesk® email marketing and support boosted

Create targeted customer lists and launch personalized email campaigns in just a few clicks. Proactive Campaigns sends emails and creates tickets automatically — right from your Zendesk workspace.

Customer Segmentation

Create mailing lists in Zendesk®

Segment your contacts effortlessly using custom criteria — like tags, ticket status, or user fields. Build precise customer lists in seconds to target the right audience.

A/B Testing

Optimize Your Emails with A/B Testing

Compare two email variations to see which performs better. A/B Testing helps you send the most effective version by first testing on a small group — then automatically delivering the winner to the rest of your audience.

CSV Import with Ticket Fields

Upload a CSV file to get customized contacts

Easily upload CSV files to transfer user and ticket data into Zendesk®. Use the field mapping option to ensure all information is correctly mapped for personalized outreach.

Send SMS Campaign

Reach Customers with SMS Campaigns

Monitor sends, replies, and performance metrics to improve every campaign. Easily choose SMS as your channel and craft messages in just a few clicks.

Template Editor

Design Branded Zendesk Email Templates Easily

Use the drag-and-drop Template Editor to create polished, personalized emails — no coding needed. Customize layouts, add dynamic content, and match your brand’s look.

Automated Emails Campaigns

Schedule Follow-Ups with Precision

With time delays between messages, you can reach customers at the right time. You can now manage drip campaigns directly from Zendesk without clumsy third-party integrations.

Bulk Ticket Updates

Automate Internal Notes and Field Updates

Update selected tickets or user lists in bulk. As an example, tags, custom fields, or user data can be changed. Save time and ensure consistency across your workflow.

Tracking Links Opening

Track Email Opens and Link Clicks

Combine Email Tracking with Proactive Campaigns to understand what content resonates, refine your messaging, and improve future outreach.

Advanced Statistics

Assess your Zendesk® email marketing effectivity

View open and reply rates with the Email Tracking add-on to understand customer interest and refine your email marketing strategy.

Key Features

Build customer lists and create personalized email campaigns directly inside Zendesk. With just a few clicks, you can tailor messaging to the right audience — no coding or external tools needed.

Share existing lists and rerun preconfigured campaigns. Save time and keep outreach consistent with just a few clicks.

Improve your open and click rates by testing different subject lines, content, or calls to action. Simply choose what to test, define your sample size, and let the system track results in real-time. The version that performs best is sent to the rest of your list automatically — giving you better results with every send.

Specify which customers should receive proactive messages. Ensure every campaign reaches exactly who it’s meant for — without manual entry.

Send reminders, updates, promotions, or personalized offers via SMS — directly from Zendesk®.

Fine-tune your emails with flexible formatting tools. Use rich-text styling or dive into the source code for full control over your message design.

Set up trigger-based automations in Zendesk® to send personalized emails based on user behavior — like sign-ups, purchases, or support interactions.

Easily inform your team by adding internal notes or replies to multiple tickets at once. No need for complex Zendesk® automation setups.

Get detailed insights into customer engagement by tracking both email opens and link clicks — directly from your Zendesk® campaigns.

Track sent, paused, and draft campaigns directly in Proactive Campaigns. See how many campaigns were created — and which ones succeeded.

Getting to Know with our Application

What is Proactive Campaigns?

Watch our video to learn how to perform successful email marketing in Zendesk® using Proactive Campaigns. Reach more clients quickly and notify them of upcoming promotions and updates. All within a few clicks!

Need to provide your customers with timely updates day by day?

Advanced Campaign Statistic
Customer Segmentation
Drag and Drop Template Editor
Personalized Onboarding
Automated Email Campaigns

7-days FREE trial

Send up to 1000 emails per campaign

Starts at

$4.17 per month

per agent with app access

via Zendesk marketplace
Main Features

Our clients' top-rated features

Frustrated with Your Current
Email Platform in Zendesk?

💸 Rising costs as your contact list grows
📊 Limited automation and segmentation options
⚡ Slow customer support and outdated features
🎯 Difficulty creating targeted campaigns

    Select Platform

    Select your current email marketing platform so we can
    understand your specific migration needs.

    How we compare?

    5 min read

    Proactive Campaigns vs. Mailchimp

    For an affordable price, Proactive Campaigns gives you three times more handy tools to simplify your marketing efforts.

    5 min read

    Proactive Campaigns vs. Zendesk® Connect

    Our app is a superior alternative to Zendesk® Connect, offering a broader range of features that elevate your experience.

    Get started with 7-day free trial

    Take a look at how your Zendesk email marketing can be transformed. No credit card required. An easy way to cancel

    Try Proactive Campaigns

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    Pricing

    Expand your Zendesk® opportunities

    Billed Monthly Billed YearlySave 17% with Annual
    LITE PLAN
    $5
    $4.17
    per agent with app access,
    per month
    per agent with app access,
    per month
    Start Trial Contact Sales
    • Up to 1000 emails per campaign
    • Run mass follow-ups offline
    • Run as many campaigns as you need
    • Share contact lists and campaigns
    • Import CSV files with users
    • Check the statistics
    • Schedule campaigns or set up triggers
    • Use macros and placeholders for the work speed up
    • Assign bulk tickets to groups, agents, or brands
    • Choose the brand to be assigned to the tickets created during the email campaign
    • Choose the address to send the emails from
    • Upload attachments to your campaigns
    • Create 3 Templates from scratch or upload the existing ones from your device
    • Add special formatting in the text editor
    • Use HTML code to create unique emails
    Used by
    PRO PLAN
    $15
    $12.50
    per agent with app access,
    per month
    per agent with app access,
    per month
    Start Trial Contact Sales
    • Everything in Lite
    • Unlimited emails and campaigns
    • Update ticket and user fields with CSV Import
    • Create 100 email templates using drag and drop editor
    • Upload images to send unique emails
    Used by
    ENTERPRISE PLAN
    $25
    $22
    per agent with app access,
    per month
    per agent with app access,
    per month
    Start Trial Contact Sales
    • Everything in Pro
    • Email Automations
    • Unlimited email templates using drag&drop editor
    • High-speed campaign sending
    Used by

    Pricing Plan Feature Comparison

    Features Lite Plan Pro Plan Enterprise Plan
    One-time email campaigns
    Email Drip Campaigns
    SMS Campaigns Up to 10 Up to 100 Unlimited
    Import CSV customer base Only user fields User and ticket fields User and ticket fields
    A/B Testing NEW! Up to 3 split A/B tests Unlimited
    Template Editor 50 templates Unlimited
    Source Code Templates Up to 10 50 templates Unlimited
    Automated ticket update (internal notes)
    Fast campaigns delivery
    Email quantity limits per campaign Up to 1000 emails/campaign More than 1000 emails/campaign More than 1000 emails/campaign
    Add Customer experience metrics (CSAT)
    Image upload
    Bulk ticket one-time update (internal notes)
    Background campaigns running
    Share customer lists and campaigns with agents in the app
    Detailed reports of every campaign
    Schedule campaigns
    Placeholder validation
    Macros availability
    Assign tickets to groups, agents, or brands
    Special text formatting
    Email campaigns testing
    Dedicated support
    Custom feature development
    Training and onboarding

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