Send mass email campaigns from Zendesk® and keep your clients informed

Proactive customer support involves connecting with more people in less time. With Proactive Campaigns for Zendesk®, you can achieve it. Segment customers into Zendesk customer lists and send mass email campaigns with just a few clicks. Proactive Campaigns is an excellent alternative to Zendesk Mailchimp.

Proactive Compaigns

Trusted by the world's biggest brands

Features

Key Features

Bulk-create tickets and send out mass out campaigns

Boost up your Zendesk® marketing and support

Create targeted customer lists and launch personalized email campaigns in just a few clicks. Proactive Campaigns sends emails and creates tickets automatically — right from your Zendesk workspace.

Customer Segmentation

Create mailing lists in Zendesk®

Segment your contacts effortlessly using custom criteria — like tags, ticket status, or user fields. Build precise customer lists in seconds to target the right audience.

CSV Import with Ticket Fields

Upload a CSV file to get customized contacts

Easily upload CSV files to transfer user and ticket data into Zendesk®. Use the field mapping option to ensure all information is correctly mapped for personalized outreach.

Send SMS Campaign

Reach Customers with SMS Campaigns

Monitor sends, replies, and performance metrics to improve every campaign. Easily choose SMS as your channel and craft messages in just a few clicks.

Template Editor

Design Branded Email Templates Easily

Use the drag-and-drop Template Editor to create polished, personalized emails — no coding needed. Customize layouts, add dynamic content, and match your brand’s look.

Automated Emails Campaigns

Schedule Follow-Ups with Precision

Create sequences with time delays between messages and reach customers at the perfect moment — without manual follow-ups or active monitoring.

Bulk Ticket Updates

Automate Internal Notes and Field Updates

Apply updates — like tags, custom fields, or user data changes — to selected ticket or user lists. Save time and ensure consistency across your workflow.

Tracking Links Opening

Track Email Opens and Link Clicks

Combine Email Tracking with Proactive Campaigns to understand what content resonates, refine your messaging, and improve future outreach.

Advanced Statistics

Assess your Zendesk® email marketing effectivity

View open and reply rates with the Email Tracking add-on to understand customer interest and refine your email marketing strategy.

Key Features

Build customer lists and create personalized email campaigns directly inside Zendesk. With just a few clicks, you can tailor messaging to the right audience — no coding or external tools needed.

Share existing lists and rerun preconfigured campaigns. Save time and keep outreach consistent with just a few clicks.

Specify which customers should receive proactive messages. Ensure every campaign reaches exactly who it’s meant for — without manual entry.

Send reminders, updates, promotions, or personalized offers via SMS — directly from Zendesk®.

Fine-tune your emails with flexible formatting tools. Use rich-text styling or dive into the source code for full control over your message design.

Set up trigger-based automations in Zendesk® to send personalized emails based on user behavior — like sign-ups, purchases, or support interactions.

Easily inform your team by adding internal notes or replies to multiple tickets at once. No need for complex Zendesk® automation setups.

Get detailed insights into customer engagement by tracking both email opens and link clicks — directly from your Zendesk® campaigns.

Track sent, paused, and draft campaigns directly in Proactive Campaigns. See how many campaigns were created — and which ones succeeded.

Getting to Know with our Application

What is Proactive Campaigns?

Watch our video to learn how to perform successful email marketing in Zendesk® using Proactive Campaigns. Reach more clients quickly and notify them of upcoming promotions and updates. All within a few clicks!

Proactive Campaigns for Zendesk - Set up Automated Mass Emails

Need to provide your customers with timely updates day by day?

Advanced Campaign Statistic
Customer Segmentation
Drag and Drop Template Editor
Personalized Onboarding
Automated Email Campaigns

7-days FREE trial

Send up to 1000 emails per campaign

Starts at

$4.17 per month

per agent with app access

via Zendesk marketplace
Main Features

Our clients' top-rated features

New Feature

New Template Editor

Get your first 3 templates for FREE by subscribing on our release updates of a new template editor!
Build your custom email templates with Proactive Campaigns!

Template Builder

Get started with 7-day free trial

Take a look at how your email marketing can be transformed. No credit card required

Try Proactive Campaigns

How we compare?

5 min read

Proactive Campaigns vs. Mailchimp

For an affordable price, Proactive Campaigns gives you three times more handy tools to simplify your marketing efforts.

5 min read

Proactive Campaigns vs. Zendesk® Connect

Our app is a superior alternative to Zendesk® Connect, offering a broader range of features that elevate your experience.

Zendesk® Marketplace Numbers

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Pricing

Expand your Zendesk® opportunities

Billed Monthly Billed YearlySave 17% with Annual
LITE PLAN
$5
$4.17
per agent with app access,
per month
per agent with app access,
per month
Start Trial Contact Sales
  • Up to 1000 emails per campaign
  • Run mass follow-ups offline
  • Run as many campaigns as you need
  • Share contact lists and campaigns
  • Import CSV files with users
  • Check the statistics
  • Schedule campaigns or set up triggers
  • Use macros and placeholders for the work speed up
  • Assign bulk tickets to groups, agents, or brands
  • Choose the brand to be assigned to the tickets created during the email campaign
  • Choose the address to send the emails from
  • Upload attachments to your campaigns
  • Create 3 Templates from scratch or upload the existing ones from your device
  • Add special formatting in the text editor
  • Use HTML code to create unique emails
PRO PLAN
$15
$12.50
per agent with app access,
per month
per agent with app access,
per month
Start Trial Contact Sales
  • Everything in Lite
  • Unlimited emails and campaigns
  • Update ticket and user fields with CSV Import
  • Create 100 email templates using drag and drop editor
  • Upload images to send unique emails
ENTERPRISE PLAN
$25
$22
per agent with app access,
per month
per agent with app access,
per month
Start Trial Contact Sales
  • Everything in Pro
  • Email Automations
  • Unlimited email templates using drag&drop editor
  • High-speed campaign sending

Pricing Plan Feature Comparison

FeaturesLite PlanPro PlanEnterprise Plan
One-time email campaigns
Email Drip Campaigns
SMS CampaignsUp to 10Up to 100Unlimited
Import CSV customer base NEW!Only user fieldsUser and ticket fieldsUser and ticket fields
Template Editor 50 templatesUnlimited
Source Code Templates Up to 1050 templatesUnlimited
Automated ticket update (internal notes)
Fast campaigns delivery
Email quantity limits per campaignUp to 1000 emails/campaignMore than 1000 emails/campaignMore than 1000 emails/campaign
Add Customer experience metrics (CSAT)
Image upload
Bulk ticket one-time update (internal notes)
Background campaigns running
Share customer lists and campaigns with agents in the app
Detailed reports of every campaign
Schedule campaigns
Placeholder validation
Macros availability
Assign tickets to groups, agents, or brands
Special text formatting
Email campaigns testing
Dedicated support
Custom feature development
Training and onboarding

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engagement and enhance customer satisfaction.

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