Send mass email campaigns from Zendesk® and keep your clients informed

Share existing lists and rerun preconfigured campaigns. Save time and keep outreach consistent with just a few clicks.

Improve your open and click rates by testing different subject lines, content, or calls to action. Simply choose what to test, define your sample size, and let the system track results in real-time. The version that performs best is sent to the rest of your list automatically — giving you better results with every send.

Specify which customers should receive proactive messages. Ensure every campaign reaches exactly who it’s meant for — without manual entry.

Send reminders, updates, promotions, or personalized offers via SMS — directly from Zendesk®.

Fine-tune your emails with flexible formatting tools. Use rich-text styling or dive into the source code for full control over your message design.

Set up trigger-based automations in Zendesk® to send personalized emails based on user behavior — like sign-ups, purchases, or support interactions.

Easily inform your team by adding internal notes or replies to multiple tickets at once. No need for complex Zendesk® automation setups.

Get detailed insights into customer engagement by tracking both email opens and link clicks — directly from your Zendesk® campaigns.

Track sent, paused, and draft campaigns directly in Proactive Campaigns. See how many campaigns were created — and which ones succeeded.