The video reply app allows to record video tutorials and solve customers’ issues faster

The process of sending video request is quite simple but seems impossible. Your client opens the email with a request icon and clicks on the icon to take a video. When the recording ends, you receive the video of clients’ problems. Your customers don't have to install anything, and there is no video download; everything is done right in their browser.

Make your brand stand out with Video Reply's unique branding feature. When opening your message, your customer will see a branded preview of your tutorial. You can easily change the font, color, and size of the preview elements and add a logo.

Video recordings without the possibility of removing unnecessary parts can be frustrating. You can record a video tutorial for your client and edit it at any time. You can trim your tutorial easily by moving sliders to point at the area you want to show your customer.

Video tags can now be added to tickets to enhance customer support performance and help you keep your content organized. All you need to do is choose a video from the Video library or record a new one and add your tag to it. Video Reply automatically tags your tickets after videos are sent to your customers. When your support team needs additional details, they can access them from that ticket.

You can take your videos in advance if you have repeatable requests from your customers or want to save your previously recorded tutorials. If you meet a specific request, you can select a video from the library at any time.

Occasionally, agents waste time creating the same content instead of serving other customers. If this happens, a Share feature will definitely be useful. For example, you can choose to share your video when recording from a ticket. As a result, other agents will see these videos in their libraries and can use them.

Identify who is the most successful with their video tickets to choose the best strategy for your customer support. Analyze bounce rates, average time from sent to open, and average time spent on video page to define how to record the most engaging tutorials and retain your clients' attention.