Obtain an app for read receipts tailored to your Zendesk® system. Take your customer engagement to the next level

Link tracking works well with email tracking, so you get an understanding if your link and attachments to customers are being opened. Mark one or several links and get an internal notification when the link is followed. Also, check out link opening activity using link tracking reports.

Our email tracker app is seamlessly integrated into Zendesk®. Therefore, you can limit access to the app according to the default settings of Zendesk. Restrict access for certain roles or define the groups who should be able to use an Email Tracking app.

The feature allows users to track the responses generated automatically. For instance, when you send out an email campaign, you might receive automated replies such as out-of-office messages or delivery failure notifications. Auto reply tracking helps you monitor these responses to gauge the effectiveness of your communication, understand recipient engagement, and manage follow-up actions accordingly.

Zendesk® Email Tracking tool creates custom ticket Seen/Unseen fields that are updated automatically. You can create custom views around these fields to segment customers who need a follow-up, react well to emails, and require a different approach.

Email Tracking analyzes when emails are opened and when customers reply, helping you find the best time to respond. This information is displayed directly in the ticket sidebar, so you’ll know precisely when you should contact your customers and get the reply.

Are you frequently sending time-sensitive Zendesk® emails? By enabling notifications, you'll get instant alerts when an email is read, so you can quickly follow up with customers. This can significantly reduce ticket resolution time while enhancing customer satisfaction. Plus, you have the flexibility to disable notifications whenever necessary.

Click a single toggle to turn off tracking email opens on Zendesk® for recipients who live in the European Union. Make sure that your email sales and support activities are GDPR compliant without putting in any effort.

Gain deeper insights into the performance of your replies. Identify which macros are more effective, understand which types of replies resonate most with users, and track the overall open rates across your company as well as for each individual agent. All Reports are downloadable to the CSV format, so save your data if needed!