Email Tracking Statistics Page Explained
See this detailed guide if you are having difficulties interpreting the results on your Statistics page in the Email Tracking app.
7 min read
What we may help you with?
What are Blacklisted IPs and why do I need them?
In this article we explain why Blacklisting in Email Tracking for Zendesk is necessary and how it increases the accuracy of tracking email opens.
2 min read
How to send a reminder email to requesters who have not opened the email
Create a trigger to update requesters who haven't read your message automatically. Follow this instruction to create one in your Zendesk.
2 min read
Do you support Markdown?
Ever wondered if Email Tracking supports Markdown and what are the pecularities of use? Take a look at the article for the answers.
2 min read
How to track the first reply for created ticket in Zendesk
If you'd like to track the first reply when creating a ticket from Zendesk admin panel, follow the steps in the instruction.
2 min read
Why do you need to read/write all user data?
Email Tracking needs read and write access to be able to track the email you send. In this post we explain why the app needs those permissions.
2 min read
Email Tracking for Zendesk
