Can I track the email main receiver and CC separately?
A response to frequently asked questions about the possibility of tracking the main receiver of the email letter and CC in Email Tracking.
1 min read
What we may help you with?
How to track email opens for tickets updated by Automations
You can track tickets created via zendesk automations. Read this guide to learn how to view ticket opens with the Email Tracking add-on.
1 min read
How to enable macro and trigger statistics view for agents
Macro and trigger dropdown filters can be viewed by agents with special permission. Check out how to extend agent's rights.
1 min read
I can’t check the statistics for campaigns in the Email Tracking app. Why?
Here is the answer to the question: Why I can't check the statistics for some campaigns in Email Tracking? There is some nuance to check out.
1 min read
How to track Follower’s email opens using Email Tracking
From now on Email Tracking monitors CC's and Follower's email opens. Just perform a few actions to activate this option.
1 min read
How to update a payment method for Growthdot’s apps
If you need to change payment method, use our guide to get a clear understanding of the process. There are some nuances to consider.
3 min read
Email Tracking for Zendesk
