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Zendesk User Import isn't Allowed. How to fix it?

If you see the 403 forbidden error in Proactive Campaigns, read the article to find out the solution to this issue.

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1 minutes read

The Difference Between Access Control Inside the Application and App's Restrictions in Zendesk

Access Control is used to restrict agents from using the app's options. App's Restriction enables access to the app in general.

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• 501

2 minutes read

Why do We Need Triggers in Proactive Campaigns?

Why you shouldn't turn off triggers in Zendesk that were generated by the installed application, such as Proactive Campaigns, let's find out!

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1 minutes read

What are the Most Common Errors that Might be Displayed after Launching a Campaign?

Many questions appear when you see the word "error." What did I do wrong? Why did it fail? What should I do? Find out how to avoid errors.

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6 minutes read

How to Import and Format Text with Placeholders in Proactive Campaigns

Sometimes you want to apply the formatting for placeholders, but when you do this, the shortcode is broken. So let's figure this out.

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3 minutes read

Usage guide: 'Rich-code and Source Code Editors Features'

Learn how to use the Source code editor in Proactive Campaigns and avoid your email campaigns from getting into spam

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6 minutes read