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Zendesk Ticket Tags: What Tagging Characters Can I Use

Master Zendesk ticket tagging using basic rules and the Proactive Campaigns app to tag and organize tickets effectively.

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3 minutes read

Can I Automatically Add an Internal Note to the Ticket in Bulk?

Internal notes are very important for smooth teamwork. Learn how to send them in bulk with the Automations in the Proactive Campaigns app.

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4 minutes read

Zendesk User Import isn't Allowed. How to fix it?

If you see the 403 forbidden error in Proactive Campaigns, read the article to find out the solution to this issue.

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• 261

1 minutes read

The Difference Between Access Control Inside the Application and App's Restrictions in Zendesk

Access Control is used to restrict agents from using the app's options. App's Restriction enables access to the app in general.

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• 538

2 minutes read

Why do We Need Triggers in Proactive Campaigns?

Why you shouldn't turn off triggers in Zendesk that were generated by the installed application, such as Proactive Campaigns, let's find out!

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1 minutes read

What are the Most Common Errors that Might be Displayed after Launching a Campaign?

Many questions appear when you see the word "error." What did I do wrong? Why did it fail? What should I do? Find out how to avoid errors.

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6 minutes read