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13 Zendesk Tips
17 min read

13 Tips on How to Use Zendesk to the Max

  • Customer Support

To get the most out of your support, learn 13 tips on how to use Zendesk. They will lift your customer experience rate to a new level.

Avatar for Natalia Zhontsa
Natalia Zhontsa
August 6, 2024

Explore Our Top Articles

24 min read

15 Best Zendesk Apps in 2025: Improve Your Customer Service

Do you want to get the maximum of your help desk platform? Here we covered top 15 Zendesk apps you will definitely fall in love with!

18 min read

20 Help Center Designs that are Worth Stealing

You created a help center, but it seems that it's still not that useful anyway? Here are ideas to make your Help Center design better.

21 min read

What is Customer Service And Its Main Components?

Here's a full guide on customer service. Read it to learn all the basics, essential features, tools, and the importance ...

Customer Service Live Chat Script
19 min read

45 Customer Service Live Chat Script Examples & Templates

  • Customer Support

Discover the power of effective communication and elevate your customer support with...

Avatar for Karina Kulishova
Karina Kulishova
November 22, 2024
Trends Defining the Marketing Fashion
8 min read

8 Trends Defining the Marketing Fashion of 2025

  • Marketing

The easiest way to grow is to be in trend. Keep on reading to learn about marketing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 20, 2024
Writing Perfect Customer SupportEmail
14 min read

Writing the Perfect Customer Support Email in 2025

  • Customer Support

Improve your customer service in 2025 with our guide on writing the perfect customer...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 18, 2024
Team Spirit Sales
13 min read

12 B2B Sales Strategies to Win More Customers in 2025

  • Sales

Discover effective B2B sales strategies for 2024 to outpace competitors, meet changing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 14, 2024
Sales Trends
16 min read

Sales Trends to Keep Track of in 2025

  • Sales

Knowing about these sales trends should come in handy if you are looking to build a...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 13, 2024
Zendesk Apps Top 15
24 min read

15 Best Zendesk Apps in 2025: Improve Your Customer Service

  • Customer Support

Do you want to get the maximum of your help desk platform?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 12, 2024
Email Tracking for Zendesk
Email Tracking for Zendesk

Want to know whether your emails are being opened by your customers?

Email Tracking provides you with valuable insights into the time and date the emails were opened by your customers as well as the links they clicked.

Customer service trends
13 min read

Top 10 Customer service trends in 2025

  • Customer Support

Here are 10 customer service trends you should pay attention to in 2024.

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 12, 2024
eCommerce Customer Service Best Practices
15 min read

eCommerce Customer Service: Best Practices for 2025

  • Customer Support

Don’t know which eCommerce support services will be helpful in 2025?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 11, 2024
10 min read

Get Updated on NPS and Survey for Zendesk - New Features

  • News

Learn about features and updates of our NPS and Survey app for Zendesk.

Avatar for Karina Kulishova
Karina Kulishova
October 31, 2024
Common Website Problems
14 min read

Top 15 Most Website Problems and How to Fix Them

  • Marketing

If your website isn’t bringing the expected results, then these 13 common website...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 29, 2024
Proactive Campaigns for Zendesk
Proactive Campaigns for Zendesk

Send mass email campaigns via Zendesk Support easily!

Use Proactive Campaigns to segment customers into lists and create personalized email campaigns. Send automated time-triggered follow-up campaigns.

Prevent Emails Go To Spam
16 min read

How to Prevent Spamming While Sending Mass Email Campaigns

  • Marketing

Why are my emails going to spam? Here, you can find the golden rules on how to launch...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 29, 2024
14 min read

CSAT vs NPS: Key Differences and Which One to Use

  • Customer Support
  • Marketing

Discover the key differences between CSAT and NPS and learn which metric is best suited...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 28, 2024
11 min read

15 Reasons Never To Buy Email Lists For Marketing

  • Marketing

Discover why acquiring an email list can hinder your marketing goals.

Avatar for Karina Kulishova
Karina Kulishova
October 23, 2024
Customer Service Live Chat Script
19 min read

45 Customer Service Live Chat Script Examples & Templates

  • Customer Support

Discover the power of effective communication and elevate your customer support with...

Avatar for Karina Kulishova
Karina Kulishova
November 22, 2024
Writing Perfect Customer SupportEmail
14 min read

Writing the Perfect Customer Support Email in 2025

  • Customer Support

Improve your customer service in 2025 with our guide on writing the perfect customer...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 18, 2024
Zendesk Apps Top 15
24 min read

15 Best Zendesk Apps in 2025: Improve Your Customer Service

  • Customer Support

Do you want to get the maximum of your help desk platform?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 12, 2024
Customer service trends
13 min read

Top 10 Customer service trends in 2025

  • Customer Support

Here are 10 customer service trends you should pay attention to in 2024.

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 12, 2024
eCommerce Customer Service Best Practices
15 min read

eCommerce Customer Service: Best Practices for 2025

  • Customer Support

Don’t know which eCommerce support services will be helpful in 2025?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 11, 2024
14 min read

CSAT vs NPS: Key Differences and Which One to Use

  • Customer Support
  • Marketing

Discover the key differences between CSAT and NPS and learn which metric is best suited...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 28, 2024
How to build trust with customers
14 min read

14 Definite Ways How To Build Customer Trust

  • Customer Support

Building customer trust through exceptional service: explore how trust in customer...

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 26, 2024
What Is Zendesk?
18 min read

What is Zendesk and what is its purpose?

  • Customer Support

Learn all about Zendesk and its purpose. Discover what is Zendesk and how this powerful...

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 25, 2024
Understanding Customer Needs
14 min read

Understanding Customer Needs: Types and Examples

  • Customer Support
  • Marketing

Identifying customer needs is vital for your business.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
September 20, 2024
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GDPR Compliance for Financial Institutions
7 min read

GDPR Compliance for Financial Institutions

  • GDPR Compliance

Don’t know what GDPR compliance for financial institutions means?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 10, 2024
12 min read

GDPR Email Marketing: Full Guide and Best Practices

  • GDPR Compliance
  • Marketing

Learn how to navigate GDPR email marketing with our complete guide.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
September 17, 2024
GDPR for US Companies
12 min read

GDPR for US Companies: a Checklist for Compliance

  • GDPR Compliance

Ensure your business meets global standards with our GDPR compliance checklist for US...

Avatar for Karina Kulishova
Karina Kulishova
May 24, 2024
Best GDPR Compliance Software Tools
15 min read

Top 11 Software Tools for GDPR Compliance in 2024

  • GDPR Compliance

Looking for the best GDPR compliance software in 2024?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
May 1, 2024
GDPR vs CCPA
9 min read

CCPA vs GDPR: Key Differences and Similarities [Infographic]

  • GDPR Compliance

Read our in-depth comparison of GDPR vs CCPA to discover the key differences and...

Avatar for Karina Kulishova
Karina Kulishova
April 22, 2024
Privacy focused customer experience
6 min read

Implementing a Privacy-Focused Customer Experience

  • Customer Support
  • GDPR Compliance

No one likes the fact of sharing their data without valuable reasons.

Avatar for Natalia Zhontsa
Natalia Zhontsa
September 26, 2023
GDPR For Startups
10 min read

GDPR Compliance for Startups: 12-Point Checklist

  • GDPR Compliance

Don’t know the main rules of GDPR compliance for startups?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
August 16, 2022
GDPR Customer Data Protection Europe
8 min read

Customer Data Protection (GDPR Compliance) - Must or Not

  • Customer Support
  • GDPR Compliance

Customer data protection and GDPR compliance are the cornerstones for any marketing.

Avatar for Natalia Zhontsa
Natalia Zhontsa
March 1, 2022
Trends Defining the Marketing Fashion
8 min read

8 Trends Defining the Marketing Fashion of 2025

  • Marketing

The easiest way to grow is to be in trend. Keep on reading to learn about marketing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 20, 2024
Common Website Problems
14 min read

Top 15 Most Website Problems and How to Fix Them

  • Marketing

If your website isn’t bringing the expected results, then these 13 common website...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 29, 2024
Prevent Emails Go To Spam
16 min read

How to Prevent Spamming While Sending Mass Email Campaigns

  • Marketing

Why are my emails going to spam? Here, you can find the golden rules on how to launch...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 29, 2024
14 min read

CSAT vs NPS: Key Differences and Which One to Use

  • Customer Support
  • Marketing

Discover the key differences between CSAT and NPS and learn which metric is best suited...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
October 28, 2024
11 min read

15 Reasons Never To Buy Email Lists For Marketing

  • Marketing

Discover why acquiring an email list can hinder your marketing goals.

Avatar for Karina Kulishova
Karina Kulishova
October 23, 2024
9 min read

Marketing to Men vs Women: 6 Dead-Simple Tips to Succeed

  • Marketing

Effective tips and tricks on marketing to men vs women will improve your marketing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 15, 2024
Understanding Customer Needs
14 min read

Understanding Customer Needs: Types and Examples

  • Customer Support
  • Marketing

Identifying customer needs is vital for your business.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
September 20, 2024
12 min read

GDPR Email Marketing: Full Guide and Best Practices

  • GDPR Compliance
  • Marketing

Learn how to navigate GDPR email marketing with our complete guide.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
September 17, 2024
Digital Marketing KPIs
11 min read

Digital Marketing KPIs and metrics: The Ultimate Guide

  • Marketing

Whether you sell clothes or complex internet services, KPIs for digital marketing is a...

Avatar for Natalia Zhontsa
Natalia Zhontsa
August 10, 2024
Check out more Articles
10 min read

Get Updated on NPS and Survey for Zendesk - New Features

  • News

Learn about features and updates of our NPS and Survey app for Zendesk.

Avatar for Karina Kulishova
Karina Kulishova
October 31, 2024
GDPR Compliance for Zendesk
37 min read

New features in GDPR Compliance for Zendesk

  • News

We add new options in GDPR Compliance for Zendesk from time to time.

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 3, 2024
Updates In Proactive Campaigns
43 min read

Updates in Proactive Campaigns for Zendesk

  • News

Let's see what updates in Proactive Campaigns our team recently implemented.

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 3, 2024
Updates of Email Tracking
13 min read

Latest updates of Email Tracking for Zendesk

  • News

Follow this article to check the latest updates for Email Tracking and learn how to use...

Avatar for Natalia Zhontsa
Natalia Zhontsa
April 12, 2024
Video Reply
10 min read

Video Reply for Zendesk - Updates

  • News

Be aware of all recent Video Reply updates for Zendesk.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
April 11, 2024
GrowthDot Suite Pro
4 min read

GrowthDot Suite Pro: Four-in-One Solution

  • News

Explore four powerful Zendesk apps in one GrowthDot Suite Pro — the ideal solution for...

Avatar for Karina Kulishova
Karina Kulishova
February 19, 2024
Warning
1 min read

Incident notification

  • News

We apologize for the temporary issues that may occur due to the maintenance on our...

Avatar for Natalia Zhontsa
Natalia Zhontsa
October 25, 2023
Purge My Zendesk
3 min read

Purge My Zendesk - Clean data in a few clicks!

  • News

Need to remove Zendesk tickets, users, and organizations?

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
July 26, 2023
Proactive Campaigns For Jira
7 min read

Make your Work Easier with Proactive Campaigns for Jira!

  • News

Send mass emails from Jira with the Proactive Campaigns integration.

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
March 28, 2023
Check out more Articles
Team Spirit Sales
13 min read

12 B2B Sales Strategies to Win More Customers in 2025

  • Sales

Discover effective B2B sales strategies for 2024 to outpace competitors, meet changing...

Avatar for Natalia Zhontsa
Natalia Zhontsa
November 14, 2024
Sales Trends
16 min read

Sales Trends to Keep Track of in 2025

  • Sales

Knowing about these sales trends should come in handy if you are looking to build a...

Avatar for Anastasiia Neverkovets
Anastasiia Neverkovets
November 13, 2024
11 min read

What Is CRM Software, and What Is Its Purpose?

  • Sales

CRM software is a tool that helps companies manage marketing and sales operations and...

Avatar for Karina Kulishova
Karina Kulishova
August 21, 2024
How to Use Videos for Sales
14 min read

How to Use Videos for Sales? Comprehensive Guide

  • Sales

Boost your strategy by using video for sales. Discover how incorporating video in sales...

Avatar for Karina Kulishova
Karina Kulishova
August 2, 2024
Best Cold Email Templates
16 min read

Best Cold Email Templates and Cold Email Examples For Warm Communication

  • Sales

Email can be a powerful weapon in sales. Here are some cold email templates and examples...

Avatar for Andrii Kolisnyk
Andrii Kolisnyk
April 30, 2024
Sales Pipeline Management
7 min read

What is Sales Pipeline Management? Full Guide

  • Sales

Discover the essentials of sales pipeline management and how they fuel sales success.

Avatar for Karina Kulishova
Karina Kulishova
March 7, 2024
Phone Sales Tips and Mistakes
6 min read

Telephone Sales Tips and Mistakes: How To Make Better Sales Calls

  • Sales

Elevate your sales game with expert telephone sales tips.

Avatar for Andrii Kolisnyk
Andrii Kolisnyk
December 28, 2023
Top Sales Representative Skills You Must Have
11 min read

Top Sales Representative Skills You Must Have to Become a Leading Specialist

  • Sales

Top sales representative skills you need to become an illustrious sales agent.

Avatar for Natalia Zhontsa
Natalia Zhontsa
December 26, 2023
Sales Problems
11 min read

10 Sales Problems And How To Solve Them

  • Sales

Dive into common sales problems and discover effective solutions to tackle these sales...

Avatar for Karina Kulishova
Karina Kulishova
December 4, 2023
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